Summary

Overview

Work History

Education

Skills

Languages

Personal Information

References

Timeline

Shelby Flynn

Toronto,Canada

Summary

Excellent oral and written communication skills
Proficient in Caterease, AllSeated, Social Tables and Microsoft Office programs including Word, Outlook, Excel and Power Point
Certified wedding coordinator by the Wedding Planners Institute of Canada
Customer service oriented with strong interpersonal skills
Organized and goal oriented with exceptional time management skills

Overview

years of professional experience

Work History

Owner / Operator

Fresh & Fancy Catered Events Inc.

12.2020 - Current

Developed a catering and event planning company, specializing in up-scale social events
Oversaw all aspects of client functions from first point of contact to post-event follow-up to ensure customer satisfaction
Managed day-to-day business operations
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues
Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.

Catering Sales Manager, Account Executive

ZB Hospitality Group Inc.

Toronto, Canada

10.2018 - 03.2020

Accountable for increasing wedding and social event bookings through development of new sales leads and active follow-up of existing inquiries
Created customized proposals and generated contracts for clients
Managed catering contracts based on clients requests and up-sold food and beverage sales through tailored menu and event design
Increased event bookings by developing and implementing effective catering sales strategies
Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests
Strengthened client relationships through consistent communication and excellent customer service.

Senior Event Manager

PR Creative Caterers

02.2018 - 10.2018

Builds relationships with guests, catering team and event staff with strong interpersonal and communication skills to lead successfully planned and executed events
Creates floor plans and event timelines to ensure event flow and an enjoyable guest experience
Continually researched industry trends to stay updated on best practices in event planning
Oversaw all aspects of event logistics, from registration to post-event follow-up activities.

Business Operations Manager and Lead Planner

Fresh & Fancy Weddings and Events

12.2016 - 02.2018

Worked directly with clients to bring their vision to reality through logistical planning and event design
Led site visits in order to create floor plans and map of event logistics to ensure event flow for an enjoyable guest experience.

Catering & Special Events Sales Manager

Windsor Arms Hotel

04.2014 - 12.2016

Conducted site visits and entertained clients to promote property facilities and services
Facilitated the planning and execution of events, leading to a 100% client retention rate of recurring clients.

Event Coordinator & Off-Site Supervisor, Corporate Accounts

Compri Food Service

02.2012 - 02.2014

Responsible for customer correspondence and updating BEO's accordingly
Supervised staff during events, ensuring F&B quality and customer service standards are met and exceeded.

Project Coordinator

Consumer Impact Marketing

05.2010 - 12.2012

Created budgets and schedules for national sampling programs
Designed and executed training programs for more than 100 promotional representatives across Canada.

Brand Manager

Point Grey Importers

07.2008 - 04.2010

Managed product sampling events for licensees
Created the private purchase program to meet sales targets.

Account Coordinator

Sugar Media Communications

09.2006 - 07.2008

Created and maintained up-to-date schedules for national sampling programs
Responsible for client-reporting post sampling events.

Catering Coordinator & Chef

Catered Fare

04.2003 - 08.2006

Assisted head chef in recipe development according to current food trends
Managed staff during event set-up, service and event tear-down at off-site events.