Shelby Murphy
Lethbridge
Summary
Dynamic leader and skilled hair stylist with a proven track record at Chatters for enhancing client satisfaction and building a loyal clientele through exceptional service and attention to detail. Expert in client consultation and time management, I excel in creating welcoming environments and increasing customer retention. Confident journeyman hairstylist seeking career change. Looking to transition into human services to support child and youth. I believe I have the personal experience to be an asset to your workplace.
Overview
9
9
years of professional experience
Work History
Hair Stylist
Chatters
08.2022 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Receptionist
Union Salon & Barber
08.2020 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
Salon Owner/Operator
Shelby Dawn Hairstyling
09.2015 - 12.2018
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
Education
Trades - Hair School
Purely Inspired Beauty Academy
Lethbridge, AB06-2013
High School Diploma -
Willow Creek Composite High School
Claresholm, AB06-2012
Diploma - Health Care Aide
Norquest College
Calgary, AB06-2012
Skills
- Quick learner
- Organization skills
- Fast learner
- Client consultation
- Time management
- Data entry
- Health and safety
- Detail-orientated
- Relationship building and management
- Advanced communication skills
- Strong leader
- Administrative support
Languages
English
Timeline
Hair Stylist
Chatters
08.2022 - Current
Receptionist
Union Salon & Barber
08.2020 - 04.2022
Salon Owner/Operator
Shelby Dawn Hairstyling
09.2015 - 12.2018
Trades - Hair School
Purely Inspired Beauty Academy
High School Diploma -
Willow Creek Composite High School
Diploma - Health Care Aide
Norquest College
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