Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shelby Eves

Gilmour,Ontario

Summary

Proven track record of enhancing client and customer satisfaction at ParaMed Home Health Care through compassionate caregiving and efficient problem-solving. Skilled in medication administration and adept at adapting to change, consistently improving service quality and safety. Achieved notable improvements in client independence and quality of life, underscoring a commitment to excellence and reliability.

Overview

3
3
years of professional experience

Work History

Home Support Worker

ParaMed Home Health Care
04.2024 - Current
  • Developed trusting relationships with clients, establishing rapport and open communication.
  • Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
  • Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
  • Assisted clients with mobility issues, ensuring safe transfers and ambulation around the home.
  • Managed household tasks such as cleaning, laundry, meal preparation, and grocery shopping to maintain a clean and organized living environment for clients.
  • Improved independence and quality of life for clients through assistance with daily living tasks.

Housekeeper

Somerset Lakeside Resort
05.2023 - 03.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Receptionist

Tudor and Cashel Township
06.2022 - 03.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.

Sales Associate

Best Buy
08.2021 - 01.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Answered questions about store policies and addressed customer concerns.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Education

High School Diploma -

North Hastings High School
Bancroft, ON
06.2023

Skills

  • Reliability and punctuality
  • Adaptable to change
  • Progress Documentation
  • Respect for privacy
  • Personal Hygiene Assistance
  • Compassionate Caregiving
  • Medication Administration

Languages

English
Native or Bilingual

Timeline

Home Support Worker

ParaMed Home Health Care
04.2024 - Current

Housekeeper

Somerset Lakeside Resort
05.2023 - 03.2024

Receptionist

Tudor and Cashel Township
06.2022 - 03.2023

Sales Associate

Best Buy
08.2021 - 01.2022

High School Diploma -

North Hastings High School

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Shelby Eves