Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shelby Greer

Mississauga,ON

Summary

Dynamic and results-driven professional with extensive experience in customer service. Proven adaptability and strong communication skills enhance team collaboration and ensure exceptional service delivery. Recognized for effectively managing high-pressure situations while maintaining safety compliance and attention to detail, contributing to increased customer satisfaction and loyalty.

Overview

10
10
years of professional experience

Work History

Waitress/Kitchen Helper

Catering By Gregorys
11.2022 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.
  • Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
  • Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
  • Carried out professional service, retaining polite and friendly approach at all times.

Job Coordinator

Mississauga Maids
10.2018 - 05.2019
  • Developed customized job plans, addressing individual client needs and requirements for optimal results.
  • Resolved issues promptly, maintaining open lines of communication to minimize delays in project timelines.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.

Bartender/Bar Manager

Wild Wings
06.2018 - 02.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Mentored and trained staff members to ensure exceptional customer service standards.

Landscaping Crew Leader

Clintar
11.2014 - 05.2018
  • Implemented quality control measures to consistently deliver outstanding finished landscapes.
  • Ensured safety standards were met by conducting regular site inspections, addressing potential hazards, and providing ongoing training to crew members.
  • Evaluated project progress against established timelines to adjust resources as needed for successful completion.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols.
  • Supervised team member performance to meet client deadlines and requirements.
  • Identified tools, machinery and personnel required for projects and properly managed resources.
  • Adapted daily plans according to weather, staffing levels and client needs to maintain excellent client satisfaction and adhere to timelines.
  • Delegated tasks to workers daily, taking into account personal skill levels, daily targets and necessary condition adaptations.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

No Degree - Business

George Brown College
Toronto

High School Diploma -

Loyola Catholic Secondary School
Mississauga, ON
06-2012

Skills

  • Customer service
  • Time management
  • Communication skills
  • Team collaboration
  • Attention to detail
  • Adaptability
  • Safety compliance
  • Service prioritization
  • Memory retention
  • Sales expertise
  • Reliability and punctuality
  • Verbal and written communication

Languages

English
Native or Bilingual

Timeline

Waitress/Kitchen Helper

Catering By Gregorys
11.2022 - Current

Job Coordinator

Mississauga Maids
10.2018 - 05.2019

Bartender/Bar Manager

Wild Wings
06.2018 - 02.2019

Landscaping Crew Leader

Clintar
11.2014 - 05.2018

No Degree - Business

George Brown College

High School Diploma -

Loyola Catholic Secondary School

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Shelby Greer