Shelbie Adamson
Etobicoke,ON
Summary
Detail-oriented professional with extensive experience in team leadership and customer engagement. Skilled in developing training materials and fostering high-performing teams, resulting in improved operational efficiency and increased customer satisfaction scores.
Overview
6
6
years of professional experience
Work History
Team Lead Mobile
Best Buy
03.2025 - Current
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Developed training materials to enhance employee skills and promote best practices.
- Led team in executing daily operational strategies and optimizing workflow efficiency.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Analyzed customer feedback to identify service improvement opportunities, driving higher satisfaction levels.
Team Lead Computing Solutions
Best Buy
11.2022 - 12.2024
- Led team in achieving sales targets through effective training and mentoring of staff.
- Developed training programs to improve team performance and product knowledge.
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
Team Lead Home Solutions
Best Buy
10.2020 - 11.2022
- Developed training programs for new employees, improving onboarding efficiency.
- Led team to achieve sales goals through effective training and performance management.
- Analyzed sales data to identify trends, informing strategic decisions to improve product offerings.
- Streamlined daily operations by introducing process improvements that enhanced efficiency and productivity.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Recruited, hired and trained 50 associates to develop into productive team members with excellent product knowledge.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Managed day-to-day staffing and handled scheduling for all store employees.
Skills
- Conflict resolution
- Coaching and mentoring
- Customer focus
- Attention to detail
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Calm under pressure
- Active listening
Accomplishments
- Supervised team of 80 staff members.
- Led three departments that were top in Canada.
- Recruited 5 successful new managers within one year.
- Managed a store that exceeded company expectations in every category during the fourth quarter.
- Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Native or Bilingual
Timeline
Team Lead Mobile
Best Buy
03.2025 - Current
Team Lead Computing Solutions
Best Buy
11.2022 - 12.2024
Team Lead Home Solutions
Best Buy
10.2020 - 11.2022