Shelagh O'Neill
Kelowna,BC
Summary
Proven Community Health Worker from Interior Health Authority, adept in health education and schedule management. Excelled in building trust within diverse communities, enhancing patient care through cultural competency and empathetic communication. Demonstrated reliability and problem-solving prowess, significantly improving client well-being and support in a team or independently. Compassionate Community Health Worker with 20 years of experience in fast-paced positions. Committed to helping community members improve wellness through hands-on support and education.
Overview
21
21
years of professional experience
Work History
Clerk/Receptionist Administrator
Interior Health Authority
01.2025 - Current
- Utilize strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduce errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Manage incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provide quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Support administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintain filing system and organized customer documents for easy retrieval of information.
- Maintain a professional atmosphere within the office setting through effective communication skills and newly learned abilities.
- Review files, records and other documents to obtain information to respond to requests.
- Promptly receive and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
FIt Mask tester
Interior Health Authority
09.2024 - Current
- Ensured compliance with industry standards by rigorously following established testing methodologies and best practices.
- Identified critical bugs through thorough testing processes, enhancing overall product performance.
- Maintained test environment stability by conducting regular maintenance and system upgrades, ensuring accurate testing results.
- Customized testing environments to closely replicate user conditions, providing more accurate test results.
- Trained other workers in inspection and testing procedures.
- Operated and maintained testing equipment.
Community Health Worker
Interior Health Authority
06.2004 - 01.2025
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Addressed patient concerns and provided support to vulnerable demographics.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Helped clients with all levels of care so they could remain in their homes. All activites of daily living from personal care to exercising to meal assistance.
- Provided direct care, personal assistance and support to patients who are ill, elderly or disabled.
Education
RCA/HSCA
OUC
Kelowna, BC08.2003
High School Diploma -
KSS
Kelowna, BC06.1988
Skills
- Organized and detail-oriented
- Schedule Management
- Health Education
* Reliable, prompt and efficient
* Problem solving skills
* Work well individually and in a group setting
* Office administration
* Data entry proficiency
* Payment processing
* Customer service
* Problem-solving
* Attention to detail
* Multitasking
Love to dance in several genres and spending time with family.
I have 4 grown children and 5 grandchildren. Have grown up in Kelowna since the 1970's and feel privileged to still call it home. I have taken and taught dance and have put my daughters through as well as some of my grandchildren and will keep it up as long as I can!
Timeline
Clerk/Receptionist Administrator
Interior Health Authority
01.2025 - Current
FIt Mask tester
Interior Health Authority
09.2024 - Current
Community Health Worker
Interior Health Authority
06.2004 - 01.2025
RCA/HSCA
OUC
High School Diploma -
KSS
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