Shekhar Verma
Montreal,Canada
Summary
skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
4
4
years of professional experience
Work History
Transportation Manager
Via Transportation
03.2023 - 03.2024
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
- Organized records of vehicles, schedules and completed orders.
- Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
- Resolved customer issues efficiently, minimizing lost business due to transportation errors or delays.
- Developed contingency plans to minimize disruptions in supply chain.
- Oversaw compliance with federal and state transportation regulations, ensuring all operations met legal standards.
Delivery Driver
Via Transportation
07.2022 - 03.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Call Center Representative
Access Research
10.2019 - 03.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Diploma in Micro-computers And Networking. - Information And Communication Technology
Herzing College
Montreal, QC11.2022
Skills
- Cost control and tracking
- Performance maximization
- Assignment coordination
- Schedule control
- Business workflows
- Supply chain performance management
- Service coordination
- Time management
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team leadership
- Active listening
- Verbal and written communication
- Customer relationship management
- Operations management
- Documentation
- Goal setting
- Professionalism
Languages
English
Full Professional
Punjabi
Native or Bilingual
French
Elementary
Timeline
Transportation Manager
Via Transportation
03.2023 - 03.2024
Delivery Driver
Via Transportation
07.2022 - 03.2023
Call Center Representative
Access Research
10.2019 - 03.2020
Diploma in Micro-computers And Networking. - Information And Communication Technology
Herzing College
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