Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shekhar

Peterborough

Summary

Proven track record in enhancing customer satisfaction and sales metrics at Amazon through expert customer support and sales closing abilities. Demonstrated skills in problem resolution, team collaboration, and boosting productivity. Proficient in CRM software and POS systems, with a strong focus on achieving customer satisfaction and driving sales growth in high-pressure environments.

Overview

1
1
year of professional experience

Work History

Customer Service Associate

Amazon
10.2023 - 03.2024
  • Managed approximately 30 incoming calls, emails, and faxes per day from customers with a positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Sales Associate

Croma Retail
07.2023 - 09.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Crew Membe

Pizza Hut
04.2023 - 06.2023
  • Worked the front counter, drive-thru, and other areas, and made around 40 customers content each day with a cheering attitude.
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.

Education

Graduate Certificate - International Business Management

Durham College
Oshawa, ON
12.2024

BBA - Business Administration

Vivekananda Institute of Professional Studies
New Delhi, India
04.2023

Skills

  • Retail Operations
  • Cash Handling
  • Point of Sale (POS) Systems
  • Customer Support
  • CRM Software (eg, Salesforce, Zendesk)
  • POS Systems
  • Data Analysis
  • Data Entry
  • Price Check
  • Answering customer questions
  • Supply Restocking

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Customer Service Associate

Amazon
10.2023 - 03.2024

Sales Associate

Croma Retail
07.2023 - 09.2023

Crew Membe

Pizza Hut
04.2023 - 06.2023

Graduate Certificate - International Business Management

Durham College

BBA - Business Administration

Vivekananda Institute of Professional Studies

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Shekhar