Knowledgeable Ticketing Agent adept at making reservations, solving booking issues and providing exceptional support to customers. Well-organized with excellent multitasking, time management and communication skills.
Hi, I’m
Sheja Muhunde Alaine
Gatineau,QC
Summary
Overview
2
years of professional experience
1
Certification
Work History
Madam Rose
Airline Ticket Agent
05.2022 - Current
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new staff members in using airline reservation systems efficiently, resulting in shorter learning curves.
- Enhanced customer satisfaction by efficiently processing ticket reservations and cancellations.
- Managed flight overbookings proactively, minimizing disruptions and maintaining customer satisfaction.
Education
University of Tourism, Technology And BusinesRwanda, Kigali
Diploma from Aviation
University Overview
Skills
- Strong multitasking
- Customer Service
- Highly reliable
- Team player attitude
- Organizational ability
Languages
English
Native or Bilingual
Certification
- Amadeus diploma – Foundation in Travel and Tourism with Amadeus.
- Certificate of Appreciation - voluntary actor in Emergency full scale Exercise conducted at Kigali International Airport by Rwanda Airports company.
Timeline
Airline Ticket Agent
Madam Rose
05.2022 - Current
University of Tourism, Technology And Busines
Diploma from Aviation