Proactive Office Administrator/ Receptionist with 4 years of experience streamlining operations and improving office efficiency. Proven track record of increasing productivity by 10% and reducing Reception and Administrative errors by 20%. Highly organized and proactive with solid understanding of establishing rapport with clients, resolving problems and skilled in managing budgets, building strong relationships with stakeholders and prioritizing issues. Comfortable with ambiguity and thrive in fastpaced environment. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments—diligent worker with strong communication and task prioritization skills. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Work History
Office Clerk
Open Lane
Coordinating administrative tasks for dealer registration, title management, and eBusiness processes in accordance with company procedures
Provide excellent customer service by assisting customers with various procedures and requests in an efficient and timely manner, responding to incoming calls, taking payments, and general inquiries
Generate/prepare reports by gathering data from computerized systems (i.e
Inventory reports and sales summary).
Administrative/Service Coordinator
US Embassy Kigali (Rwanda)
Answered an average of 45 calls and emails each day, addressing customer inquiries and resolve customer and shipper complaints
Implemented Embassy schedules and policy changes and collaborated with management to formulate new policies, procedures, and goals
Reviewed and managed all travel authorizations ensuring proposed travel plans for State employees were consistent with department and post policies
Documenting orders, ran bulk pick-up sheets, processed and printed invoices and created daily shipping logs
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
Developed and maintained relationships with key stakeholders, including contractors and service providers, resulting in improved communication and a 20% increase in business.
Senior Flight Attendant
Rwandair (Rwanda)
Resolved concerns with products sold on board to help with retention and drive sales
Welcomed passengers on board and maintained good two-way communication
Consistently maintained 95% customer service satisfaction ratings through quality control
Presented emergency equipment and instructions to passengers for use in case of an emergency or incident on board
Adhered to all aviation rules and regulations
Aided passengers with special needs (Children, Disabled persons, Elders etc.)
Dispatcher / Receptionist
Akagera Aviation (Rwanda)
Complied 100% with security backups and regular check-ups to ensure safety of the data being stored
Managing meeting rooms availability and keeping all office equipment’s in check and order any necessary office supplies
Developing transportation routes and maintain communication with drivers throughout my daily workday
Managing high volume of incoming phone calls and providing timely customers
Monitor all outbound dispatch trailer and times to ensure loads departure when scheduled
Ensured technology was used correctly for all operations (video conferencing, presentations etc.)
Customer Service Representative/ Supervisor
Airtel Telecom Limited (Rwanda)
Resolved up to 300+ weekly inquiries from customers regarding SIM card registrations, loaded data and handled complaints while providing appropriate solutions and alternatives within the time limit
Made 30+ daily outbound calls per day to follow up with customer who were overdue in their payments
Built suitable relationships and trust with customers’ accounts through open and interactive communication
Achieved 97% average customer satisfaction rating to surpass team goal by 12%
Scored in the top 5% of employees for achieving the lowest cancellation of calls
Built sustainable relationships and trust with Customers accounts through open and interactive communication.
Travel Counselor
American Express
01.2024 - 03.2024
Facilitating travel arrangements and accommodations for clients and employees
Advising clients on travel options, tour packages, and receiving payments
Counsel clients on terms and conditions of travel, e.g cancellation policies.
Education
Personal Support Work -
Algonquin College
Ottawa, Ontario
05.2024
Bachelor’s Degree In Social Sciences -
Uganda Christian University
Mukono, Uganda
01.2013
Skills
Computer literacy - MS Word, MS Excel, Outlook, and PowerPoint
Dynamic team player with the capability to relate in a multicultural environment
Communication and interpersonal skills
Initiative and problem-solving abilities
Awards
Franklin Award: For tireless efforts to coordinate travels of 114 USDH and EFM evacuees during the global authorized departure of March 2020.
Business Development Executive BDE LATAM at Open English / Open Education LCCBusiness Development Executive BDE LATAM at Open English / Open Education LCC
Faculty of Business Studies at Arab Open University (Accredited by UK Open UniversityFaculty of Business Studies at Arab Open University (Accredited by UK Open University