Summary
Work History
Education
Skills
Awards
Languages
Timeline
Generic

Sheilla Uzamukunda

Ottawa,Ontario

Summary

Proactive Office Administrator/ Receptionist with 4 years of experience streamlining operations and improving office efficiency. Proven track record of increasing productivity by 10% and reducing Reception and Administrative errors by 20%. Highly organized and proactive with solid understanding of establishing rapport with clients, resolving problems and skilled in managing budgets, building strong relationships with stakeholders and prioritizing issues. Comfortable with ambiguity and thrive in fastpaced environment. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments—diligent worker with strong communication and task prioritization skills. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Work History

Office Clerk

Open Lane
  • Coordinating administrative tasks for dealer registration, title management, and eBusiness processes in accordance with company procedures
  • Provide excellent customer service by assisting customers with various procedures and requests in an efficient and timely manner, responding to incoming calls, taking payments, and general inquiries
  • Generate/prepare reports by gathering data from computerized systems (i.e
  • Inventory reports and sales summary).

Administrative/Service Coordinator

US Embassy Kigali (Rwanda)
  • Answered an average of 45 calls and emails each day, addressing customer inquiries and resolve customer and shipper complaints
  • Implemented Embassy schedules and policy changes and collaborated with management to formulate new policies, procedures, and goals
  • Reviewed and managed all travel authorizations ensuring proposed travel plans for State employees were consistent with department and post policies
  • Documenting orders, ran bulk pick-up sheets, processed and printed invoices and created daily shipping logs
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
  • Developed and maintained relationships with key stakeholders, including contractors and service providers, resulting in improved communication and a 20% increase in business.

Senior Flight Attendant

Rwandair (Rwanda)
  • Resolved concerns with products sold on board to help with retention and drive sales
  • Welcomed passengers on board and maintained good two-way communication
  • Consistently maintained 95% customer service satisfaction ratings through quality control
  • Presented emergency equipment and instructions to passengers for use in case of an emergency or incident on board
  • Adhered to all aviation rules and regulations
  • Aided passengers with special needs (Children, Disabled persons, Elders etc.)

Dispatcher / Receptionist

Akagera Aviation (Rwanda)
  • Complied 100% with security backups and regular check-ups to ensure safety of the data being stored
  • Managing meeting rooms availability and keeping all office equipment’s in check and order any necessary office supplies
  • Developing transportation routes and maintain communication with drivers throughout my daily workday
  • Managing high volume of incoming phone calls and providing timely customers
  • Monitor all outbound dispatch trailer and times to ensure loads departure when scheduled
  • Ensured technology was used correctly for all operations (video conferencing, presentations etc.)

Customer Service Representative/ Supervisor

Airtel Telecom Limited (Rwanda)
  • Resolved up to 300+ weekly inquiries from customers regarding SIM card registrations, loaded data and handled complaints while providing appropriate solutions and alternatives within the time limit
  • Made 30+ daily outbound calls per day to follow up with customer who were overdue in their payments
  • Built suitable relationships and trust with customers’ accounts through open and interactive communication
  • Achieved 97% average customer satisfaction rating to surpass team goal by 12%
  • Scored in the top 5% of employees for achieving the lowest cancellation of calls
  • Built sustainable relationships and trust with Customers accounts through open and interactive communication.

Travel Counselor

American Express
01.2024 - 03.2024
  • Facilitating travel arrangements and accommodations for clients and employees
  • Advising clients on travel options, tour packages, and receiving payments
  • Counsel clients on terms and conditions of travel, e.g cancellation policies.

Education

Personal Support Work -

Algonquin College
Ottawa, Ontario
05.2024

Bachelor’s Degree In Social Sciences -

Uganda Christian University
Mukono, Uganda
01.2013

Skills

  • Computer literacy - MS Word, MS Excel, Outlook, and PowerPoint
  • Dynamic team player with the capability to relate in a multicultural environment
  • Communication and interpersonal skills
  • Initiative and problem-solving abilities

Awards

Franklin Award: For tireless efforts to coordinate travels of 114 USDH and EFM evacuees during the global authorized departure of March 2020.

Languages

English
Full Professional
French
Elementary

Timeline

Travel Counselor

American Express
01.2024 - 03.2024

Office Clerk

Open Lane

Administrative/Service Coordinator

US Embassy Kigali (Rwanda)

Senior Flight Attendant

Rwandair (Rwanda)

Dispatcher / Receptionist

Akagera Aviation (Rwanda)

Customer Service Representative/ Supervisor

Airtel Telecom Limited (Rwanda)

Personal Support Work -

Algonquin College

Bachelor’s Degree In Social Sciences -

Uganda Christian University
Sheilla Uzamukunda