Sheilla Uzamukunda
Ottawa,ON
Summary
Compassionate and dedicated Personal Support Worker with extensive experience in providing high-quality care to the elderly and individuals with developmental disabilities. Proven ability to handle sensitive situations with tact and professionalism, while ensuring patients' comfort and well-being. Adept at multitasking and maintaining a safe and clean environment. Highly proficient in medical and patient care protocols, committed to enhancing the quality of life for those in need.
Overview
11
11
years of professional experience
Work History
Personal Support Worker (Clinicals)
Salvation Army Grace Manor
Ottawa, ON
10.2024 - 12.2024
- Assisted with organizing doctors' appointments and shopping for clients
- Informed physicians and family members about changes in clients’ mental and physical health
- Maintained medication schedules and provided companion care, including meal preparation and light housekeeping.
Caregiver
Vytality at Home
Calgary, AB
07.2023 - 11.2023
- Assist with household tasks such as shopping, laundry, housework, meals, and transportation
- Providing care and companionship to clients and families during periods of incapacitation, convalescence, or family disruption.
Healthcare Aid Personnel
Huye Isange Rehabilitation Center
Rwanda
01.2018 - 01.2022
- Monitored vital signs and medication usage, documenting variances
- Planned and prepared meals for clients with special dietary needs
- Assisted individuals with ambulation and transportation to medical appointments
- Reported concerns to nurse supervisors and maintained a safe and clean facility environment.
Senior Flight Attendant/Purser
Rwandair
Rwanda
01.2016 - 12.2018
- Ensured passenger safety and satisfaction by adhering to aviation rules and providing exceptional service
- Assisted passengers with special needs and conducted emergency equipment demonstrations
- Maintained a 95% customer satisfaction rating through consistent quality control.
Customer Service Representative/Supervisor
Airtel Telecom Ltd
Rwanda
02.2014 - 12.2015
- Resolved customer inquiries and complaints, maintaining a 97% customer satisfaction rating
- Made outbound calls to follow up on customer payments and managed account relationships.
Education
Personal Support Worker Certificate (In progress) -
Algonquin College
Ottawa, Ontario12.2024
Bachelor’s Degree in Social Science -
Uganda Christian University
Mukono, Uganda09.2013
Skills
- Patient Care and Safety
- Monitoring vital signs
- Administering medications
- Assisting with daily living activities
- Privacy & Confidentiality
- Maintaining confidentiality of sensitive patient information
- Handling patient records
- Communicating with families and healthcare professionals
- Meal Planning and Preparation
- Preparing and serving nutritious meals
- Tailoring meals to specific dietary needs
- Working with dietitians and healthcare teams
- First Aid and Emergency Response
- Basic first aid
- CPR
- Responding to medical emergencies
- Community Integration and Support
- Assisting clients in integrating into community activities
- Promoting independence and social well-being
- Organizing outings and activities
- Communication and Interpersonal Skills
- Effective communication with patients, families, and healthcare professionals
- Addressing patient concerns
- Resolving conflicts with empathy and professionalism
Timeline
Personal Support Worker (Clinicals)
Salvation Army Grace Manor
10.2024 - 12.2024
Caregiver
Vytality at Home
07.2023 - 11.2023
Healthcare Aid Personnel
Huye Isange Rehabilitation Center
01.2018 - 01.2022
Senior Flight Attendant/Purser
Rwandair
01.2016 - 12.2018
Customer Service Representative/Supervisor
Airtel Telecom Ltd
02.2014 - 12.2015
Personal Support Worker Certificate (In progress) -
Algonquin College
Bachelor’s Degree in Social Science -
Uganda Christian University
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