Sheilla Naa Koowah Okai

• Promoted SWEAC initiatives by engaging community members and raising awareness of workers' rights.
• Assisted walk-in and phone-in clients with inquiries and support.
• Facilitated applications for Employment Insurance and Ministry of Labour claims.
• Completed client intake forms to ensure accurate data collection.
• Represented SWEAC at various programs to highlight services and support offerings.
• Coordinated volunteer participation in events to strengthen SWEAC's mission.
• Connected newcomers with available resources to enhance their integration.
• Planned educational workshops and leisure activities to foster community involvement.

• Assisting seniors and tenants within the 1960 and 1920 Paris Street apartments.
• Assisting in organizing group sessions.
• Review client background information, interview clients to obtain case history, and prepare intake reports.
• Assess clients' relevant skill strengths and needs.
• Assist clients in sorting out options and developing action plans, while providing necessary support and assistance.
• Assess and investigate eligibility for social benefits.
• Participate in the selection and admission of clients to appropriate programs.
• Meet with clients to assess their progress, give support, and discuss any difficulties or problems.
• Surveys.

Supervised kitchen and counter staff in a fast-paced airport restaurant. Oversaw food preparation, customer service, and daily operations while ensuring quality, safety, and efficiency. Trained new staff, managed inventory, and maintained high hygiene standards. Working in an international airport setting, I learned to adapt to diverse customer needs, manage peak rush hours efficiently, and keep both the kitchen and service teams running smoothly.

Prepared fresh pasta dishes to order in an open kitchen, ensuring speed, quality, and customer satisfaction. Maintained food safety, cleanliness, and teamwork in a high-volume environment.

As a cook at Burger King Malmi, I worked in a fast-paced kitchen environment where consistency, speed, and quality were essential. I prepared menu items to brand standards, ensured food safety and cleanliness, and supported smooth kitchen operations during busy hours. This role strengthened my ability to work under pressure, follow strict procedures, and collaborate closely with teammates to deliver excellent customer service.

• Maintained up-to-date documentation for all customer accounts and loan processes.
• Provided financial advice and support, fostering long-term client relationships.
• Ensured accurate data entry and record-keeping for all transactions.
• Adhered to company policies and banking regulations in all activities.

• Financial Transactions: Processed domestic and international money transfers (Western Union, MoneyGram, and inter-bank).
• Customer Service: Managed counter services, client inquiries, and account openings.
• Data Management: Responsible for data entry, image uploading, and posting of general ledger entries.
• Back Office Duties: Supported daily banking operations, maintained the security of sensitive information, and ensured compliance with internal controls.