Sheila (Shayla) Lara
Summary
Dedicated professional with solid background in high-volume environments focused on delivering exceptional support. An upbeat gal with a friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight.
Overview
10
10
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
DR BISHOP & ASSOCIATES
Calgary
2021.08 - Current
- Organized files and developed spreadsheets, managed document distribution through fax and scanning, and maintained neat front desk and reception area.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Welcomed visitors and answered phone calls while ensuring smooth operations at front reception desk.
- Composed, edited and typed complex memos and reports with job-related software.
- Processed incoming mail and responded to inquiries from internal and external patients promptly.
- Assisted customers by routing inquiries to the right personnel.
- Performed general clerical duties such as photocopying, faxing, mailing and scanning documents.
- Updated and maintained databases with current information.
JEWELLERY SPECIALIST
HUDSON BAY COMPANY
Calgary
2019.08 - 2025.06
- Organized jewelry displays, shelves, and cases according to store standards.
- Executed floor moves, merchandising, display maintenance, and housekeeping to ensure sales areas remained well-stocked and organized.
- Restocked merchandise to ensure optimal inventory levels.
- Resolved discrepancies between physical count of merchandise versus records in the system.
- Honed conflict resolution skills as a result of diffusing tense situations with unhappy customers.
- Packaged purchases and wrapped gifts to ensure safe transport for customers.
- Trained and coached new associates on store return policies and customer service techniques to enhance team performance.
- Attended monthly company trainings on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
BARISTA
STARBUCKS COFFEE COMPANY
Calgary
2019.03 - 2020.02
- Maintained clean work environment through regular cleaning of counters, dishes, and floors to ensure customer satisfaction.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Maintained calm demeanor during high-volume periods and special events.
- Organized workstations to streamline task completion during peak hours, enhancing service speed and customer experience.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Designed promotional displays to effectively showcase special events and promotions, attracting customer interest.
- Stocked customer service stations with paper products or beverage preparation items.
PRODUCT AND BRAND AMBASSADOR
LA MAISON SIMONS
Calgary
2017.10 - 2019.01
- Surpassed sales goals through implementation of successful marketing strategies.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Welcomed customers upon entry to assess their needs.
- Directed unresolved customer issues to appropriate management for resolution.
- Maintained knowledge of current sales promotions and new product releases.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Tracked inventory levels of popular items, ensuring timely availability for customer orders.
- Updated customer databases with accurate and current information to enhance data integrity.
KEY-HOLDER MANAGEMENT
SOFTMOC
Calgary
2016.08 - 2017.09
- Maintained store image through effective housekeeping practices.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Ensured accurate records of merchandise, inventory levels, sales, returns, and staff transactions to support operational efficiency.
- Used Point of Sale register system to complete transactions.
- Trained and managed employees to enhance professional skill development and team performance.
Education
CERTIFICATE - PRE-EMPLOYMENT ELECTRICIAN
SAIT (Southern Alberta Institute of Technology)
CalgaryFirst Aid / HeartSaver CPR -
SED CPRS005
CalgarySkills
- Records management
- Database management
- Professional writing
- Time management
- Communication skills
- Confidentiality and data protection
- Team collaboration
- Problem solving
- Conflict resolution
- Adaptability
- Active listening
- Self Self-motivated
Volunteer Experience
- CALGARY UNIVERSITY HEALTH SURVEY, Nursing Program, 02/14/15
- OTAFEST FESTIVAL 2016, 07/01/16 - 07/03/16
- YOUTH MENTAL HEALTH STUDY, 07/07/16
- EARLY PSYCHOSIS INTERVENTION PROGRAM {PRIME}, 10/12/16 - 01/10/17
- REGROUP, 08/30/16 - 01/11/17
- END OF REGROUP ASSESSMENT, 01/27/17
- OTAFEST FESTIVAL 2017, 06/30/17 - 07/03/17
- OTAFEST FESTIVAL 2018, 05/18/18 - 05/20/18
Professional Development
- Food Safety and Hygiene in the Catering Industry Certification, 10/01/19
- Back Safety - Revised Certification, 10/01/19
- Hazard Recognition and Risk Assessment Certification, 10/01/19
- Introduction to the Electrical Trade - Revised Certificate, 10/01/19
- Job Search Skills - Preparing Your Resume and Cover Letter Certificate, 10/01/19
- Transformational Leadership Certificate, 11/01/19
- Diploma in Workplace Safety and Health- Revised 2017, 2019
- Diploma in Occupational Hygiene, 2019
Timeline
ADMINISTRATIVE ASSISTANT
DR BISHOP & ASSOCIATES
2021.08 - Current
JEWELLERY SPECIALIST
HUDSON BAY COMPANY
2019.08 - 2025.06
BARISTA
STARBUCKS COFFEE COMPANY
2019.03 - 2020.02
PRODUCT AND BRAND AMBASSADOR
LA MAISON SIMONS
2017.10 - 2019.01
KEY-HOLDER MANAGEMENT
SOFTMOC
2016.08 - 2017.09
CERTIFICATE - PRE-EMPLOYMENT ELECTRICIAN
SAIT (Southern Alberta Institute of Technology)
First Aid / HeartSaver CPR -
SED CPRS005