Sheila Mae Ann Ravarra
Quezon City,Philippines
Summary
I have almost a decade of experience in BPO, my expertise is providing world-class customer service and technical support.
Overview
10
10
years of professional experience
Work History
Operations Technical Support II
TELUS International Philippines
Araneta
02.2018 - Current
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Contributed to a streamlined workflow by maintaining clear and accurate documentation of technical support cases.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Streamlined escalation processes for quicker issue resolution and improved customer experience.
Sales Associate
Convergys
Mandaluyong, Philippines
06.2014 - 10.2017
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
Diploma of Science in Information Technology -
05.2014
Skills
- Customer Service
- Technical Support
- Attention to Detail
- Active Listening
- Professionalism
- Analytical Skills
- Computer Literacy
- Critical Thinking
Languages
English
Professional Working
Affiliations
- Running
- Watching educational Youtube videos
Timeline
Operations Technical Support II - TELUS International Philippines
02.2018 - Current
Sales Associate - Convergys
06.2014 - 10.2017
Montessori Professional College - Diploma of Science in Information Technology ,