Summary
Overview
Work History
Education
Skills
Timeline
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Sheila Mae Maghinay

Stockton

Summary

A friendly and dependable customer service expert with practical experience in busy, people-oriented settings. Proficient in welcoming customers, processing transactions, managing phone calls, and maintaining tidy and organized workspaces. Recognized for fostering a friendly environment, remaining composed in stressful situations, and swiftly adjusting to new responsibilities. Offers a solid work ethic, excellent communication abilities, and a dedication to ensuring every customer feels appreciated and happy.

Overview

6
6
years of professional experience

Work History

Dog Bather/Receptionist

Happy Pawz Pet Grooming
Stockton
09.2022 - 12.2024
  • Administered medicated shampoo exclusively for dogs with sensitive skin.
  • Performed ear cleaning, gland expression, teeth cleaning, dog bathing, dematting fur, and nail trimming.
  • Maintained cleanliness and organization of work area at all times.
  • Welcomed clients by name upon arrival to enhance customer experience.
  • Answered phone calls and scheduled appointments efficiently.
  • Confirmed appointments with clients via phone the day prior and made necessary adjustments.
  • Recorded veterinary records prior to accepting pets for services.
  • Documented financial transactions and tips for each dog serviced.

Data Entry/Receptionist

Star Nut Company
Stockton
06.2022 - 09.2022
  • Input numerical information from source documents into Excel accurately.
  • Ensured organization within the office environment for improved efficiency.
  • Helped new and returning employees clock in via Timetrax system effectively.
  • Managed visitor sign-in processes to uphold security protocols.
  • Operated common office equipment, enhancing workflow productivity.
  • Reviewed and corrected data entries for precision and completeness.
  • Provided welcoming atmosphere for visitors upon arrival at the office.
  • Answered phone inquiries, transferring calls when necessary.

Amazon Fulfillment Associate

Amazon SMF3
Stockton
09.2018 - 01.2020
  • Processed, packaged, and shipped orders with precision and accuracy.
  • Received, unloaded, and organized inventory items efficiently.
  • Ensured safe packaging and proper labeling of all merchandise for shipment.
  • Inspected products for defects and damages to maintain quality standards.
  • Complied with state health and safety regulations throughout operations.
  • Offloaded Amazon delivery trucks to facilitate smooth warehouse operations.

Education

Dental Assistant Diploma - Dental Assistant

UEI College
Stockton, CA
10-2025

High School Diploma -

Edison High School
Stockton
05-2017

Skills

  • CPR Certified
  • Organizational skills and attention to detail
  • Scheduled appointments and answered client calls
  • Greeted customers, processed payments, and managed records
  • Handled customer concerns with professionalism
  • Fast learner with adaptable work ethic
  • Strong verbal communication with both clients and team members
  • Able to remain calm and professional in high-pressure environments

Timeline

Dog Bather/Receptionist

Happy Pawz Pet Grooming
09.2022 - 12.2024

Data Entry/Receptionist

Star Nut Company
06.2022 - 09.2022

Amazon Fulfillment Associate

Amazon SMF3
09.2018 - 01.2020

Dental Assistant Diploma - Dental Assistant

UEI College

High School Diploma -

Edison High School

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Sheila Mae Maghinay