Summary
Overview
Work History
Education
Skills
Languages
Skill Summary
Hobbies and Interests
Timeline
Generic

Sheila Yu

Brampton,ON

Summary

Seasoned Product Advisor dedicated to exceeding sales and service seeking a challenging position with a progressive environment with opportunities for professional growth based on performance and accomplishments in conjunction with the company's goals and objectives.

Overview

19
19
years of professional experience

Work History

Product Advisor

ATTRELL TOYOTA
05.2017 - Current
  • Cultivate relationships with new customers to achieve sales objectives and provide insight into new products, features, and options
  • Converting showroom visitors into customers by understanding their needs and interests, and matching them to the most appropriate car
  • Building a rapport with potential customers to improve the possibility of a sale in the future
  • Strategically negotiate with customers to close on deals and increase sales; personally work deals, interest rates, leases, and calculate financial requirements prior to obtaining approval from dealership Sales manager and F&I manager
  • To close sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collecting payment; delivering automobile
  • To qualify and follow up on warm phone call leads regarding new & used vehicle availability, price, and options
  • Maintain contact with customers via email, phone calls to provide regular updates on their purchase & upcoming promotional offers
  • To greet & actively listening to customers to uncover purchasing needs and provide recommendations based on automotive requirements
  • By using consultative sales process, try to match customers with vehicles suiting their needs
  • Demonstration of vehicle functionality and explaining options, accompanying prospective customers on test drives, and explaining costs associated with purchase along with vehicle features
  • Assisting customers with completing the relevant paperwork required for a successful sale to be processed
  • Researching new automotive releases to maintain knowledge on new & used products and trends to provide to potential customer with detailed information, including comparing different competitive models
  • Updating job knowledge by participating in educational opportunities, reading professional publications & training courses provided by Toyota University
  • To enhance the understanding of automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles
  • Maintaining a customer database and communicating with them
  • To maintain a reporting structure & recording sales and inventory on our CRM software
  • Providing information to management by completing reports
  • Informing customers on associated dealer services and products such as extended warranties, gap insurance, corrosion protection & other related products and accessories
  • Interviewing prospective customers to identify purchasing needs and articulate vehicles value and benefits
  • To qualify the buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport
  • Scheduling prospective customer appointments to direct sales traffic to dealership
  • Investigated and resolved grievances from existing and prospective customers, and forwarded unresolved complaints to designated departments for additional solutions
  • Collaborating with team members to reach sales targets
  • Assisting with the set up of showroom and promotional displays
  • To develop buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.

Operations Manager

CANADA GARLIC
04.2005 - 05.2017
  • Contribute to business improvement initiatives with the all stakeholders to ensure products are delivered in full, on time and in specification to meet our customer expectations
  • Negotiating contracts with suppliers, manufacturers & transporters
  • Finding an appropriate suppliers and rates that fit our needs
  • Consult with various internal business units and vendors to identify opportunities for improvements of the supply-chain network
  • Keeping track of the delivering metrics like number of goods as well as stock levels, delivery times and transportation costs
  • Manage compliance, quality control, and quality assurance standards and specifications
  • Managing logistics personnel including supervision, scheduling, performance management
  • To supervising policies and practices for logistics activities that focus on effectiveness sustainability & efficiently complying with all laws and regulations
  • To develop, manage and maintain a well-qualified team of employees
  • Ensure there are an appropriate policies and standards for each employee which will enhance the member experience
  • Develop a marketing plan identifying revenue opportunity from existing advertisers and alternative revenue streams from new advertising and sponsorship opportunities
  • Supervising and training warehouse staff members, managing & coordinating transportation team along with staff performance and their delivery of general administration & operational duties
  • Support the Board by providing timely & relevant information enabling them to perform due diligence and make informed decisions
  • Develop, manage and maintain a well-qualified team of employees
  • Ensure there are appropriate policies and standards for each employee which will enhance the member experience
  • Managing and planning for logistics or transportation issues along with maintaining reports & records of inventory
  • Tracking the status of goods in real-time to ensure contracts are being fulfilled with a high quality of professional service
  • Advising on optimal transportation activities such as routing, equipment, and schedules for delivery
  • Managing logistics personnel including supervision, scheduling, performance management, and more
  • Analysing logistical patterns and industry trends to predict product requirements.

Education

Bachelor of Medicine -

Dow University of Health Science
Karachi, Pakistan
01.1997

Skills

  • Customer Relations
  • Service plans
  • Sales expertise
  • Sales proficiency

Languages

English
Mandarin
Hindi
Punjabi
Urdu

Skill Summary

  • An enthusiastic, courteous and competent professional with nearly 15 years of rich Canadian experiences in sales & marketing, customer service & retention, interpersonal & relationship-building intendancy with achieving business objectives.
  • Experience in handling all sales & marketing activities, analysing market trends, establishing healthy & prolonged business relations with customer/clients.
  • Demonstrated ability to work under pressure, to work effectively & efficiently within teamwork and meet deadlines & high-level objectives.
  • Strong organiser, motivator, team player with successful track record in directing from original concept through implementation to handle diverse market dynamics.
  • Charismatic and customer-focused, result oriented, energetic, self-driven & courteous sales professional with confident communication & strong foundational skills.
  • High work ethics & dedication to achieving strategic goals & objectives. Proven ability to solve problems and device new instruments.
  • Proficient with Window XP MS office, MS word, MS Excel, MS PowerPoint, MS Access & Internet.

Hobbies and Interests

  • Meeting new people
  • Skills Development
  • Analysing market trends & Customer Behaviour
  • Travelling new places
  • Cooking

Timeline

Product Advisor

ATTRELL TOYOTA
05.2017 - Current

Operations Manager

CANADA GARLIC
04.2005 - 05.2017

Bachelor of Medicine -

Dow University of Health Science

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Sheila Yu