Sheila Uppal
Registered Nurse
Langley,BC
Summary
Dedicated to streamlining operations and decreasing costs to promote organizational efficiency. Strong leader and problem-solver with independent decision-making skills and sound judgment. Excels in team building, leading, motivating, and maintaining excellent customer relations. Committed to enhancing employee engagement and boosting performance through training, monitoring, and morale-building abilities. Known for organization and dependability, successfully managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Strong background in guiding teams, managing complex situations, and achieving strategic objectives. Excel in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Well-known for collaborative approach and commitment to excellence.
Overview
2025
2025
years of professional experience
2014
2014
years of post-secondary education
Work History
Interm Manager
Fraser Health Authority
- Managed and motivated staff to be productive and engaged in work.
- Organized networking events and professional development opportunities to help staff build connections.
- Championed initiatives promoting an inclusive workplace culture that values different perspectives.
- Proactively addressed performance issues among staff through coaching sessions as necessary.
- Facilitated open communication between staff and leadership to foster a positive working environment.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Acute Access Coordinator/Site Leader
Surrey Memorial Hospital
05.2011 - Current
- Developed strong working relationships with colleagues across multiple departments through effective collaboration on shared initiatives or projects impacting patient access operations.
- Collaborated with clinical teams to ensure appropriate patient placement based on acuity and service requirements.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Ensured timely resolution of patient complaints or concerns related to access issues through diligent investigation and follow-up communication efforts.
Clinical Nurse Educator
Surrey Memorial Hospital
06.2010 - 05.2011
- Facilitated open communication between management and clinical staff, addressing concerns and implementing solutions to improve overall team satisfaction.
- Served as a mentor for junior nursing staff, fostering a positive learning environment and promoting professional growth.
- Optimized clinical skills training modules to address gaps in nursing practice, elevating patient care standards.
- Led the development of annual training plans based on identified gaps in knowledge or skills among clinical staff members.
- Evaluated clinical staff performance, identifying areas of improvement and providing constructive feedback to drive continuous growth.
- Organized and led professional development workshops for nursing staff to improve patient safety and care quality.
- Promoted patient safety by leading quality improvement initiatives within the nursing department.
- Contributed to hospital accreditation efforts by ensuring compliance with industry standards and best practices in nursing education.
- Developed educational materials and resources to support nursing staff in their daily duties.
- Utilized adult learning principles to adapt teaching methods according to individual learner needs, maximizing comprehension and retention of material presented.
Patient Care Coordinator
Surrey Memorial Hospital
08.2009 - 06.2010
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Trained new staff on best practices, enhancing team effectiveness and patient support.
- Coordinated discharge planning, ensuring smooth transitions to home care or rehabilitation facilities.
- Delivered support to medical staff.
- Helped address patient complaints through timely corrective actions and appropriate referrals.
iCare Utilization Clinician
Surrey Memorial Hospital
01.2008 - 08.2009
- Reviewed outcome measures data regularly to identify trends.
- Reduced hospital readmissions with comprehensive discharge planning and follow-up care coordination.
- Collaborated with primary healthcare providers to ensure seamless integration of health services into overall patient care plans.
- Enhanced interdisciplinary collaboration for better patient care through effective communication and teamwork.
- Participated in case reviews with multidisciplinary teams to discuss complex cases and develop collaborative solutions for individualized care plans.
- Advocated for patients within the healthcare system to ensure access to appropriate resources and services when needed.
Registered Nurse
Fraser Health Authority
10.2006 - 01.2008
- Various departments including General Medicine, General Surgery, Orthopedics, Plastics and Thoracic surgery.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
Registered Nurse
Alberta Health Services
11.2002 - 1 2006
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Education
Diploma in Nursing -
Kwantlen University College
06-2002
Bachelor of Science - Nursing
University of Victoria
Victoria, BC 05.2001 - 01.2013
Skills
Task Delegation
Team Leadership
Conflict Resolution
Mentorship abilities
Teamwork and Collaboration
Problem-Solving
Multitasking
Adaptability and Flexibility
Organizational Skills
Relationship Building
Professionalism
Budget Management
References
Available Upon Request
Registrations
- CRNBC, 906913
- CARNA, 74967
Timeline
Acute Access Coordinator/Site Leader
Surrey Memorial Hospital
05.2011 - Current
Clinical Nurse Educator
Surrey Memorial Hospital
06.2010 - 05.2011
Patient Care Coordinator
Surrey Memorial Hospital
08.2009 - 06.2010
iCare Utilization Clinician
Surrey Memorial Hospital
01.2008 - 08.2009
Registered Nurse
Fraser Health Authority
10.2006 - 01.2008
Registered Nurse
Alberta Health Services
11.2002 - 1 2006
Bachelor of Science - Nursing
University of Victoria
05.2001 - 01.2013
Interm Manager
Fraser Health Authority
Diploma in Nursing -
Kwantlen University College
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