Sheila Snoj
Edmonton,Canada
Summary
Results-driven Senior Manager with a proven track record in Strategic Planning and Quality Management, delivering impactful organizational improvements. Expertise in Agile Methodologies enables effective project execution through cross-functional collaboration. Strong leadership and coaching skills foster team performance while streamlining processes to achieve significant outcomes. Committed to professional growth and the integration of industry best practices to enhance business operations.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Senior Manager Operations
Alberta Investment Management Corporation (AIMCo)
Edmonton, AB
01.2021 - Current
- Led an extensive quality enhancement initiative with external consultants.
- Oversaw diverse vendor relationships in managed services.
- Identified need to enhance Quality, Release, and Environment Management processes.
- Led multiple initiatives to enhance process improvement.
- Altered management structure to foster self-direction within the team.
- Developed measurable KPIs to monitor success and drive improvements.
- Enhanced resource allocation and decreased costs through optimized operations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented process improvements to increase operational efficiency and reduce costs.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Established effective governance model enhancing operational efficiency.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Boosted overall work efficiency.
Leader of Application Maintenance and Support/ Agile Coach
Servus Credit Union
Edmonton, Alberta
04.2019 - 01.2021
- Oversaw procurement process for software needs.
- Streamlined interactions among Development and Support staff.
- Provided Agile coaching at Servus Credit Union, managing various responsibilities.
- Facilitated leadership for distributed workforce in an online SAFe planning event.
- Led and facilitated training for teams on DevOps, Agile/SCRUM, SaFe, and continuous delivery methodologies.
- Directed teams towards achieving their sprint targets.
- Led training initiatives in DevOps, Agile/SCRUM, SaFe, and continuous delivery practices.
- Led initiatives to refine and optimize the team's knowledge transfer system.
- Facilitated improved teamwork through coaching while jointly identifying necessary operational report details.
- Established a continuous improvement cycle, facilitating development of effective solutions for existing issues.
Team Manager
Alberta Blue Cross
Edmonton, Alberta
08.2013 - 04.2019
- Advanced from Configuration Manager to Team Manager by 2016 at Alberta Blue Cross.
- Directed strategic shifts from labor-intensive methods to fully automated configuration and release workflows.
- Managed implementation and support of release processes for multiple applications.
- Led process improvements and release management initiatives.
- Expanded the team's support capacity through automation.
- Cooperated with varied team to develop and refine automation techniques.
- Managed three distinct teams focusing on enrolment development, release management, and performance testing after being promoted to Team Manager.
- Streamlined operations to decrease support requirements by more than 20%.
- Defined service delivery catalog and SLAs
- Secured acquisition of Urban Code release management, pivotal for successful release automation.
- Enhanced management strategies through the implementation of DevOps principles.
- Effectively managed diverse projects, ensuring timely and budgeted delivery.
- Facilitated daily scrums for the software development team to enhance collaboration and efficiency.
Information Technology Consultant
MNP
Edmonton, Alberta
01.2013 - 12.2013
- Functioned in an integral role with MNP as an IT consultant.
- Involved in scrutinizing and responding to Requests for Proposals (RFPs).
- Utilized BPMN for detailed business process modeling, contributing to the development and implementation of strategies for process improvement.
- Optimized user experience and overall functionality of websites through heuristic analysis.
- Engaged in business development activities to foster organizational growth.
- Implemented InfoPath Forms to enhance efficiency in data collection.
Senior Advisor Technical Sales Support
IBM Canada
Edmonton, Alberta
01.2010 - 12.2012
- Served as Senior Advisor for IBM's SDLC solution.
- Directed strategic use of Rational software for testing, release management, and automation.
- Managed various roles centered around significant client communication at IBM.
- Coached and mentored new customers on effective use of IBM's SDLC solution.
- Directed deployment of services and products to maximize customer usage.
- Key responsibility involved resolving customer satisfaction issues.
- Maintained effective communication with customers and IBM's technical teams to resolve issues promptly.
- Offered comprehensive mentoring in the Application Lifecycle Management process.
Project Lead
PCL
Edmonton, Alberta
01.2008 - 12.2010
- Guided procedures in accordance with Quality Assurance and SDLC methodologies, ensuring industry standards adherence.
- Coordinated projects by creating and managing plans.
- Collaborated with cross-functional teams, including developers, QA analysts, and business stakeholders.
- Identified potential areas for optimization and implemented changes to boost efficiency, quality, and productivity.
Consultant
EDS
Edmonton, Alberta
05.1995 - 12.2006
- Evolved career from software development to database administration and configuration management during decade with EDS.
- Developed version control script for Unix code base.
- Managed physical design changes to logical design.
- Led creation and management of multiple database environments including test, training, pre-production, and production.
- Conducted integration and regression testing of database scripts.
- Took on a pivotal role within the organization to oversee Configuration Management.
- Assisted in deploying Configuration and Release Management processes using automated scripts and manual procedures.
- Led deployment of toolset and processes to multiple vendors within .Net development.
- Mentored teams in utilizing SDLC processes.
- Reviewed Configuration Management processes organization-wide to align with best practices.
Education
Bachelor of Applied Science (B.A.Sc.) - Computer Science
University of Regina
01.1996
Skills
- Effective Team Management
- Leadership Coaching
- Strategic Planning
- Project Oversight
- User Needs Assessment
- Agile Methodologies
- SAFe Implementation Knowledge
- Continuous Delivery Methodologies
- Quality Management
- Quality Control in Software Development
- DevOps Implementation
- Risk Mitigation Strategies
- Change Management Facilitation
- ITIL4 Framework Application
- Continuous Process Evaluation
- System Configuration Management
- Agile Project Leadership
- Influencing and negotiating
- Talent development
- Cross-functional team leadership
- Organizational improvement
Certification
- Change Management Practitioner, Knowledge Academy, 01/01/24
- Certified Risk Management Professional, Knowledge Academy (In Progress), 01/01/24
- ITIL4 Service Management, Pink Elephant, 01/01/22
- Certified ScrumMaster, Scrum.Org, 01/01/20
- Leadership Development Program, Executive Education, University of Alberta, 01/01/18
Timeline
Senior Manager Operations
Alberta Investment Management Corporation (AIMCo)
01.2021 - Current
Leader of Application Maintenance and Support/ Agile Coach
Servus Credit Union
04.2019 - 01.2021
Team Manager
Alberta Blue Cross
08.2013 - 04.2019
Information Technology Consultant
MNP
01.2013 - 12.2013
Senior Advisor Technical Sales Support
IBM Canada
01.2010 - 12.2012
Project Lead
PCL
01.2008 - 12.2010
Consultant
EDS
05.1995 - 12.2006
Bachelor of Applied Science (B.A.Sc.) - Computer Science
University of Regina
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