Sheila Schlueter
Waterloo
Summary
Experienced Office Management and Administration Professional with 10+ years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
25
25
years of professional experience
Work History
Supporter Services Administrator
ShareWord Global/Gideons International in Canada
04.2018 - Current
- Delivered exceptional customer service to every donor by leveraging extensive knowledge of resources and fund raising projects by creating a welcoming and positive experience
- Followed-through on all critical inter-departmental escalations to increase donor retention
- Developed, updated and organized Raisers Edge databases to handle donor personal data
- Assisted donors by listening closely, finding answers to their questions and making recommendations based on extensive project knowledge
- Recorded actions taken, issues resolved and added notes and action information to effectively manage customer accounts
- Cross-trained and backed up other donor services managers
- Data Entry and back deposit preparation
- Resolved donor concerns, improved procedures when possible and provided exceptional donor support
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Financial And Office Administrator
Reach Beyond Canada
01.2012 - 02.2018
- Led monthly meetings with directors to analyze spending and provide financial recommendations
- Consolidated financial data and materials for key leadership meetings
- Reviewed and analyzed project spending throughout project life cycle
- Maintained full cycle accounting system
- Maintained manual and electronic files
- Prepared budgets for operations and individual projects
- Performed secretarial duties for various charity boards
- Prepared agendas and reports for Board of Director meetings
- Recorded and transcribed minutes of meetings
- Organized special events
- Stocked office with supplies and kept inventory of such
- Preformed payroll duties from processing time sheets through to issuing T4s and remitting payroll deductions
- Reconciled account files and produced monthly reports to keep President informed about office operations
Accounting Clerk/Assistant
Shear Metal Products
08.2011 - 12.2011
- Filing
- Allocation of expenses to projects
- Reading contracts for specifics
- Processing incoming mail
- Preparing courier pickups
- Attention to details and deadlines
- Preforming bookkeeping duties for division of the company
Production Supervisor
Stone Crock Bakery
03.2008 - 02.2010
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Managed team of 15-20 production associates, overseeing productive production processes and meeting all deadlines.
Employment Trainer and Cook
Ray of Hope Inc
11.2005 - 03.2008
- Mentored new trainers in best practices for effective instruction, contributing to overall team success and development.
- Facilitated on-the-job training opportunities that allowed employees to apply newly acquired skills in real-world situations in a restaurant enviroment
- Supported and coached employees as part of successful training initiatives.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Church Secretary
Trinity Evangelical Missionary Church
09.1999 - 07.2005
- Created and updated membership rosters, church documents and basic reports.
- Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
- Greeted visitors, callers and members of congregation courteously and promptly
- Handled church correspondence, member database and building scheduling.
Education
Accounting and Payroll Administrator Diploma - Business Administration
triOS College - Business Technology Healthcare
Kitchener, ON, Canada2010
High School Diploma - undefined
Listowel District High School
Listowel, ON, Canada1982
Skills
- 10 years of administrative and management support experience and 20 years working in Christian not-for-profit environments
- Intermediate skills with MS Word, Excel, PowerPoint and Outlook
- Impeccable organizational and time management skills
- Excellent planner and coordinator
- Able to work independently or collaboratively as team member
- Inventory and Budgeting experience
- Strong verbal and written communication
- Office management
- Expense reporting
Volunteer Positions
- Served for a short period of time on the Link Charity Board of Directors
- Served a 3 year term on the Pioneer Park Church of God Board of Trustees
Timeline
Supporter Services Administrator
ShareWord Global/Gideons International in Canada
04.2018 - Current
Accounting Clerk/Assistant
Shear Metal Products
08.2011 - 12.2011
Financial And Office Administrator
Reach Beyond Canada
01.2012 - 02.2018
Production Supervisor
Stone Crock Bakery
03.2008 - 02.2010
Employment Trainer and Cook
Ray of Hope Inc
11.2005 - 03.2008
Church Secretary
Trinity Evangelical Missionary Church
09.1999 - 07.2005
High School Diploma - undefined
Listowel District High School
Accounting and Payroll Administrator Diploma - Business Administration
triOS College - Business Technology Healthcare
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