Sheila Ortiz

Macys Department Store

Chula Vista

10.2022 - 03.2025

Developed and implemented strategies to increase customer loyalty and satisfaction.
Supervised employee performance and conducted performance reviews for staff members.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Organized promotional events to maximize sales opportunities in the store.
Monitored cash register transactions to identify any discrepancies or errors in calculations.
Negotiated contracts with vendors to secure favorable terms and pricing.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assisted with store operations, including inventory management and stock replenishment.
Resolved customer complaints professionally and efficiently.
Attracted new clients through brand promotion and sales marketing practices.
Monitored sales activities to ensure compliance with company standards.
Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual basis.
Maintained accurate records of daily, weekly, and monthly sales figures.
Proposed or approved modifications to project plans.
Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers.