Sheila O'Brien
Moncton,NB
Summary
Hardworking professional offers 10 plus years of hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Belleview restaurant
Margaree Harbour, Nova Scotia
08.2022 - 10.2025
- Delivered exceptional customer service in a fast-paced dining environment.
- Trained new waitstaff on menu items and customer service standards.
- Coordinated dining room setup and maintained cleanliness during shifts.
- Managed staff schedules to optimize coverage during peak hours.
- Assisted in resolving customer complaints to enhance dining experience.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Managed guest reservations and seating arrangements efficiently during peak hours.
- Maintained cleanliness and organization of dining area throughout shifts.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
Hostess and Server
Laurie's Inn
Chéticamp , NS
05.2018 - 10.2023
- Greeted and seated guests promptly upon arrival at Laurie's Inn.
- Set up buffet stations with fresh food and beverages.
- Served guests promptly, ensuring excellent dining experience.
- Maintained cleanliness of dining area and buffet tables.
- Assisted in restocking food items throughout service periods.
- Engaged with guests to address needs and preferences.
- Assisted in maintaining cleanliness of dining area to meet health and safety standards.
- Quickly cleared tables to maintain customer flow throughout dining area.
- Delivered checks, collected payments and provided accurate change for guests.
- Answered phone calls from customers inquiring about catering services for special events.
- Provided table service to guests by refilling drinks and clearing dishes.
- Demonstrated excellent customer service skills while interacting with guests.
- Monitored the buffet area to ensure adequate supplies of food were available throughout the shift.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
High School Diploma -
Cape Breton Highlands Education Centre And Academy
Margaree Harbour, NSAssociate of Arts - Visual Communication Design
Macewan University
Edmonton, ABSkills
- Friendly, positive attitude
- Food safety regulations
- POS operation
- Menu knowledge
- Training staff
- Dining area maintenance
- Customer relationship management
- Kitchen collaboration
- Sales promotion
- Problem solving
- Attention to detail
- High volume dining
- Multitasking and organization
- Upselling techniques
- Safe food handling
Languages
English
First Language
French
Proficient (C2)
C2
Certification
Serve right certificate
Food handler certificate
References
References available upon request.
Timeline
Server
Belleview restaurant
08.2022 - 10.2025
Hostess and Server
Laurie's Inn
05.2018 - 10.2023
High School Diploma -
Cape Breton Highlands Education Centre And Academy
Associate of Arts - Visual Communication Design
Macewan University