Sheila Morales
Los Angeles
Summary
Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity and great patient care.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Pediatric Cardiology Center of Oregon
Portland
03.2022 - Current
- Handle all incoming medical records and disperse to the correct department or Doctor on call.
- Request medical records and/or fax records requested by outside clinics.
- Access to OHSU, Legacy, The Vancouver Clinic, Providence, and Salem Epic medical records system.
- Accurately look at all incoming Echocardiograms, EKG's, MRI's and CT scans that need to be diagnosed and signed off by the cardiologist and send back to hospitals.
- Fill out fee slips to hospitals requesting our services
- Communicate with insurance companies that are needing authorization requests for incoming patient appointments
- Disperse and file all incoming referrals to the scheduling department to get in new patients into our clinic
- Fill in every medical record received or faxed out into our Google Spreadsheets to make sure it is documented correctly.
- Keep constant contact with our billing department in relations to new patients needing to be billed adequately
- Respond to outside companies wanting to sell new medical equipment, and communicate to our team of partners if that is of their interest.
- Set up meetings in the conference room for each department and communicate efficiently to the departments when and where the meetings will take place.
- Assist patients with filling out forms and paperwork, ensuring all necessary information is collected.
- Excellent communication with answering phones, taking messages and keeping in constant communication with patients and medical staff.
- Prepare reports, invoices,tracking deadlines and basic bookkeeping tasks.
- Ordering supplies needed for the medical staff and Cardiologists.
Front Office Supervisor
Pediatric Cardiology Center of Oregon
Portland
01.2021 - 03.2022
- Ensure all front office staff are trained with excellent knowledge and certainty of our electronic medical record system.
- Ensure all new incoming staff are trained with the necessary patient care skills.
- Keep daily reports of appointments made by schedulers to meet our new patient goals.
- Take incoming calls from patients, direct them to the correct department, and send those messages in our EMR system to the medical staff, alerting them of patients' needs.
- Make daily confirmation calls to new patients coming in to the clinic and make sure all records, intake forms, and necessary documents are in our system before making each doctor's schedule.
- Print each doctor's schedule and place it in their office two days before for necessary chart readings needed before appointments.
- Print out new patient HIPAA forms needed to be filled out on the day of the appointment.
- Revise each appointment made in the system to ensure that cardiologists keep track of all outside testings that are done on patients to diagnose correctly.
- Contact Dr's offices and outside clinics to request medical records
- Obtain new outside providers' NPIs to add into our EMR system.
- Update deleted referrals into the Excel spreadsheet.
- Document parents or guardians who do not answer in the system for legal purposes.
- Assist in scheduling appointments for Spanish speakers.
- Thorough daily checks on next-day appointments on insurance coverage.
- Assist patients with checking out and checking in using the correct forms.
- Constant contact with our billing department for all patients' needs and coverage questions.
- Provide self-pay patients with the correct billing fees and/or questions.
- Update our follow-up patients in our Excel spreadsheet, and develop it into instant messages in our medical record system for the schedulers.
- Report directly to our business administrator for all updated policies, HIPAA orientations for new staff, and updated company rules.
Administrative Assistant
CAG Logistics Managment Services
Portland
09.2019 - 01.2021
- Received and screened incoming calls, emails, and visitors, and alerted the management team.
- Monitored premises to ensure all necessary COVID-19 regulations were being safely performed.
- Made calls to new incoming staff and set up their start date with the company
- Printed out necessary forms for each new employee to fill out, as well as I9 forms for employee eligibility
- Collected social security information, ID's and all necessary documents to keep filed in our system regarding our new staff.
- Inputed new staff into the clock in system by obtaining their fingerprints
- Coordinated and scheduled interviews with recruits and supervisors
- Handled monthly newsletters for the company and updated policies, regulations and events that the company encouraged employees to join
- Excellent record keeping with every incoming alert made by HR as well as each department in our company
- Assisted new employees with direct deposit forms
- Assisted Spanish speakers in filling out entire new employee packets
- Assisted each department with Spanish translation in training new employees
- Ordered neccessary office supplies requested by each department
- Filed each employees packet in our physical record keeping room for auditing purposes
- Made copies/ scanned in documents for office and new employee purposes
- Took accurate employee messages to be directly transferred to our HR team for legal purposes
- During fourth quarter assisted in the hiring of over 500 employees
- Scheduled job fairs, contacted stores and office spaces to ensure the hiring of an immense amount of new employees needed in our company
- Scheduled meetings and sent out emails for each department on performance reviews, updates, and overall check-ins
Education
High School Diploma -
Daniel Pearl Magnet High School
Van Nuys, CA06-2019
Some College (No Degree) -
Los Angeles Pierce College
Woodland Hills, CASkills
Fluent in Spanish
Microsoft Office Suite
Electronic medical records
Aprima
E-Clinical Works
Epic
HIPAA
Customer service
Patient intake
Data entry
CPR certified
First Aid Certified
Time Management
Leadership
Professional communication
Analytical skills
Office administration
Timeline
Administrative Assistant
Pediatric Cardiology Center of Oregon
03.2022 - Current
Front Office Supervisor
Pediatric Cardiology Center of Oregon
01.2021 - 03.2022
Administrative Assistant
CAG Logistics Managment Services
09.2019 - 01.2021
High School Diploma -
Daniel Pearl Magnet High School
Some College (No Degree) -
Los Angeles Pierce College
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