Sheila Mendoza
Marina
Summary
Results-driven Event Coordinator with expertise in vendor management and team leadership. Specializes in ensuring compliance with health and safety regulations while enhancing customer satisfaction in food and beverage operations. Strong communicator with proven problem-solving abilities, dedicated to delivering high-quality service in the hospitality industry.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Banquet Manager
Santa Lucia Preserve
Carmel Valley
02.2025 - Current
- Coordinated banquet events for high-profile clients and guests.
- Cultivated vendor relationships, enhancing service delivery for events.
- Oversaw staff training to enhance service efficiency and effectiveness.
- Developed banquet layouts to optimize space and guest experience.
- Ensured compliance with health and safety regulations during events.
- Collaborated with kitchen staff to finalize menu selections for events.
- Resolved guest inquiries and concerns promptly and professionally.
- Coordinated and monitored banquet operations, ensuring adherence to quality service standards.
- Supervised banquet staff scheduling and organization to ensure effective operations.
- Led and directed banquet staff, fostering a high level of customer satisfaction.
- Hired and trained staff and new hires according to company policy and regulations.
Food & Beverage Administrative Assistant
Santa Lucia Preserve
Carmel Valley
01.2023 - 02.2025
- Coordinated events and meetings, preparing all materials in advance to facilitate smooth execution.
- Assisted with communication between departments to streamline operations.
- Supported team members with administrative tasks to enhance productivity.
- Developed templates for documents to improve consistency across communications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Processed invoices for payment using accounting software, ensuring timely payment and accuracy in financial records.
- Assisted with planning special events, arranging catering services, securing venues, and ordering promotional materials to enhance attendee experience.
Golf Club Restaurant Manager
Santa Lucia Preserve
Carmel Valley
05.2021 - 01.2023
- Managed daily operations and staff scheduling for restaurant activities.
- Trained and mentored new employees on service standards and procedures.
- Managed inventory and procurement of food supplies and beverages to ensure optimal stock levels.
- Ensured compliance with health and safety regulations in dining areas.
- Developed staff performance evaluations to enhance team effectiveness.
- Coordinated and executed special events and private functions to enhance guest experience and drive revenue.
- Collaborated with kitchen staff to maintain menu quality and presentation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Handled accounts payable, accounts receivable, and payroll to maintain financial accuracy and operational efficiency.
Fine Dining Restaurant Manager
Santa Lucia Preserve
Carmel Valley
09.2016 - 05.2021
- Coached staff on strategies that enhanced performance and improved customer relations.
- Trained front-of-house staff on restaurant policies, guest service techniques, and communication skills to create positive dining experiences.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Solicited guest feedback on food quality, resolved service issues, and ensured timely delivery of additional items and beverage refills.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Inspected dining and serving areas for cleanliness and proper setup.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Resolved conflicts among employees in an effective manner.
Education
Cosmetology
Cosmetology School
Seaside, CA11-2011
High School Diploma -
Seaside High School
Seaside, CA06-2010
Skills
- Banquet design
- Event coordination
- Vendor management
- Safety compliance
- Staff training
- Client management
Languages
English
Professional
Spanish
Professional
Certification
Food Handler Certification
Timeline
Banquet Manager
Santa Lucia Preserve
02.2025 - Current
Food & Beverage Administrative Assistant
Santa Lucia Preserve
01.2023 - 02.2025
Golf Club Restaurant Manager
Santa Lucia Preserve
05.2021 - 01.2023
Fine Dining Restaurant Manager
Santa Lucia Preserve
09.2016 - 05.2021
Cosmetology
Cosmetology School
High School Diploma -
Seaside High School