Sheila Lovera de la cruz
North York
Summary
Highly organized and detail-oriented professional with extensive experience in administrative support and client management. Proven track record in enhancing customer satisfaction, driving sales growth, and managing executive-level tasks. Skilled in developing strong client relationships, coordinating cross-functional teams, and handling confidential information with discretion. Adept at managing complex schedules, preparing detailed reports, and organizing high-profile events. Seeking a position as a Secretary or Administrative Assistant where I can leverage my diverse background to contribute to organizational success.
Overview
14
14
years of professional experience
Work History
Key Account Manager
Caribbean Filaments
01.2022 - 01.2024
- Developed and nurtured strong relationships with key clients, ensuring their needs were met and expectations exceeded
- Implemented strategic account plans to drive sales growth and achieve revenue targets
- Analyzed client data to identify opportunities for upselling and cross-selling, resulting in a 20% increase in sales
- Coordinated with internal teams, including sales, marketing, and product development, to deliver tailored solutions to clients
- Conducted regular meetings and presentations to update clients on product offerings, market trends, and performance metrics
- Resolved client issues and concerns promptly, maintaining a high level of customer satisfaction and retention
- Prepared detailed reports and forecasts to provide insights on account performance and strategic recommendations to senior management
- Monitored competitor activities and market conditions to stay ahead of industry trends and adjust strategies accordingly.
Packaging Supervisor
Caribbean Filaments
01.2020 - 01.2022
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Interacted with inspection department to address and resolve packaging issues.
- Supported new employees with training in proper stripping, packaging, inventory management, and cleaning.
- Completed processing activities to conform with laws, safety standards, and product hygiene standards.
- Assisted with quality and production process improvements to support new packaging initiatives.
- Managed job performance of warehouse personnel to encourage steady and productive workflow.
- Monitored team work performance and elevated production or personnel issues to management.
Production Line Packer
Caribbean Filaments
01.2019 - 01.2020
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Completed daily orders with expert picking and packing of shipments.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.
- Assisted in inventory management, conducting regular counts and reporting discrepancies.
Executive Secretary
Hydraulics 68S.R.L
01.2017 - 01.2019
- Provided comprehensive administrative support to senior executives, including managing schedules, coordinating meetings, and handling correspondence
- Organized and maintained executive calendars, ensuring efficient time management and prioritization of tasks
- Prepared and reviewed documents, reports, and presentations for accuracy and completeness before submission
- Coordinated travel arrangements, including booking flights, accommodations, and transportation, as well as preparing detailed itineraries
- Handled confidential information with discretion and maintained a high level of professionalism at all times
- Facilitated communication between executives and internal/external stakeholders, ensuring smooth and effective information flow
- Scheduled and organized meetings, conferences, and events, including arranging venues, preparing materials, and managing logistics
- Maintained and updated office filing systems, both electronic and physical, ensuring easy retrieval and organization of documents
- Managed expense reports and budget tracking for executives, ensuring accuracy and adherence to company policies
- Assisted in the preparation of board meeting agendas, minutes, and documentation, ensuring timely distribution and follow-up on action items.
Floor Supervisor
Call Centers PH Solutions
01.2011 - 01.2012
- Supervised daily operations on the sales floor, ensuring optimal customer service and efficient workflow
- Led and motivated a team of employees, providing guidance, training, and performance feedback to enhance productivity
- Monitored inventory levels and coordinated with the stock team to ensure timely restocking and organization of merchandise
- Addressed customer inquiries and resolved complaints promptly, maintaining a high level of customer satisfaction
- Implemented and enforced company policies and procedures, ensuring compliance and consistency across the team
- Scheduled and managed staff shifts, ensuring adequate coverage during peak hours and special events
- Conducted regular team meetings to communicate goals, updates, and performance expectations
- Assisted in the development and execution of promotional campaigns and sales strategies to increase revenue
- Ensured the sales floor was clean, organized, and visually appealing, adhering to company standards
- Analyzed sales reports and provided insights and recommendations to senior management for improving sales performance.
Sales and Customer Service Agent
Epaservicessr Real Estate Firm
01.2010 - 01.2011
- Assisted clients in buying, selling, and renting properties, providing comprehensive information and guidance throughout the process
- Conducted property showings, open houses, and virtual tours, highlighting key features and benefits to potential buyers and renters
- Negotiated contracts and terms with clients, ensuring favorable outcomes and smooth transactions
- Maintained and updated property listings, ensuring accurate and appealing presentations on various platforms
- Developed and nurtured strong relationships with clients, understanding their needs and preferences to provide personalized service
- Addressed client inquiries and concerns promptly, ensuring a high level of customer satisfaction and retention
- Collaborated with internal teams, including marketing and legal departments, to ensure seamless execution of transactions
- Prepared and reviewed necessary documentation, including purchase agreements, lease agreements, and closing statements
- Monitored market trends and conducted competitive analysis to provide clients with up-to-date information and strategic advice
- Participated in networking events and industry conferences to expand professional connections and promote the firm's services.
Skills
- Customer Service
- Confidentiality
- Interpersonal Skills
- Time Management
- Public Relations
- Event Coordination
- Communication Skills
- Persuasive negotiation skills
- Document Preparation
- Detail-Oriented
- Technological Proficiency
- Problem Solver
- Team Leadership
- Marketing Strategies
- Financial Planning
- Administrative Support
- Conflict Resolution
- Organizational Skills
- Cultural Sensitivity
- Project Management
- Client Relationship Management
Websites
Educationcertifications
- Architecture (4th year student), Autonomous University of Santo Domingo, Santo Domingo, Dominican Republic, 2020-01-01, Present
- Teaching Training Certificate, FUNDALALO, Santo Domingo, Dominican Republic, 2019-01-01, 2019-12-31
- Customer Service Certificate, INFOTEP, Santo Domingo, Dominican Republic, 2019-01-01, 2019-12-31
- Diploma in Business and Cooperation Management, Maimón Cooperative, Santo Domingo, Dominican Republic, 2019-01-01, 2019-12-31
- Balloon Decoration Certificate, CENTU, Santo Domingo, Dominican Republic, 2019-01-01, 2019-12-31
- Product Photography Certification, PROSPERANCE Center, Santo Domingo, Dominican Republic, 2019-01-01, 2019-12-31
- Image as a Personal Brand Certificate, PROSPERANCE Center, Santo Domingo, Dominican Republic, 2019-01-01, 2019-12-31
- Memorable Customer Service Certificate, PROSPERANCE Center, Santo Domingo, Dominican Republic, 2019-01-01, 2019-12-31
- Customer Service Certificate, Centu, Santo Domingo, Dominican Republic, 2018-01-01, 2018-12-31
- Public Relations Certificate, Centu, Santo Domingo, Dominican Republic, 2018-01-01, 2018-12-31
- Executive Secretary Certification, CENTU, Santo Domingo, Dominican Republic, 2018-01-01, 2018-12-31
- High School Diploma, Dominican Adventist School, Santo Domingo, Dominican Republic, 2008-12-31
Timeline
Key Account Manager
Caribbean Filaments
01.2022 - 01.2024
Packaging Supervisor
Caribbean Filaments
01.2020 - 01.2022
Production Line Packer
Caribbean Filaments
01.2019 - 01.2020
Executive Secretary
Hydraulics 68S.R.L
01.2017 - 01.2019
Floor Supervisor
Call Centers PH Solutions
01.2011 - 01.2012
Sales and Customer Service Agent
Epaservicessr Real Estate Firm
01.2010 - 01.2011
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