Sheila Love
Gatineau,QC
Summary
Dedicated and detail-oriented Housekeeping Room and Laundry Attendant with a strong work ethic and over two decades of professional experience in customer service, Skilled in multitasking, maintaining cleanliness standards, and ensuring guest satisfaction by providing high-quality room and laundry services. Proficient in following health, safety, and sanitation protocols, managing housekeeping supplies, and documenting daily tasks. Proven ability to work both independently and collaboratively, ensuring efficiency and attention to detail in every task. Commitment to maintaining a clean, comfortable, and welcoming environment for guests.
Overview
31
31
years of professional experience
Work History
Housekeeping Aide
Extendicare West End Villa
01.1994 - 08.2024
- Cleaned areas according to assigned schedules using appropriate cleaning and sanitation methods and procedures
- Maintained Resident's rooms and common areas, including furniture, kitchen and washroom fixtures, walls, ceilings, lights, vents and windows
- Operated floor care machines and other cleaning equipment
- Stripped, scrubbed, sprayed, and buffed all carpet and non-carpet floor surfaces
- Picked up garbage and ensured disposal to designated areas
- Adhered to established residence policies and procedures, including safety rules and safe working practices
- Prepared documentation as required according to residence policy
- Upholded Resident Rights & Responsibilities and endeavored to respect and promote it
- Attended in-service training as required in order to better serve the needs of the residents
- Attended staff meetings as required to be aware of changes in Residence that have taken place
- Participated in the Quality Improvement Program
Landry Attendant
Extendicare West End Villa
01.1994 - 08.2024
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
- Examined dried clothes to identify stains, tears and issues.
- Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
- Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
Dietary Aide
Extendicare West End Villa
01.1994 - 08.2024
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
Education
GED -
High School
Ottawa Ontario06.1978
Skills
- A self-starter
- Reliable and punctual
- Professional attitude
- Good team spirit
- Able to work independently
- Good physical condition
- Customer service-focused
- Cleaning and organizing abilities
- Housekeeping
- Chemical Handling
- Laundry Management
Languages
English
Full Professional
French
Elementary
Timeline
Housekeeping Aide
Extendicare West End Villa
01.1994 - 08.2024
Landry Attendant
Extendicare West End Villa
01.1994 - 08.2024
Dietary Aide
Extendicare West End Villa
01.1994 - 08.2024
GED -
High School
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