Sheila Johnson
Beaumont
Summary
Dedicated Records Clerk with 10+ years of experience in customer service, attention to detail, and quality assurance. Proven ability to manage case filing systems and ensure customer satisfaction through effective communication.
Overview
15
15
years of professional experience
Work History
Records Clerk
Superior Court of California, Riverside County
07.2014 - Current
- Managed case filing systems to ensure accurate record keeping and retrieval.
- Maintained a high level of customer satisfaction by promptly addressing inquiries and concerns related to records access and usage, demonstrating a commitment to excellent service.
- Image( Laserfiche) and Quality Assure all incoming documents. Create and track case documents such as: Subpoenaed Documents, sealed documents, do not shred, etc. in Infolinx/Gimmal. Familiar with all areas of law. Daily use of Microsoft Outlook and Microsoft Excel.
Provider
In Home Supportive Services
01.2014 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Assisted client with daily living activities, ensuring comfort and safety.
- Administered medications according to prescribed schedules, maintaining accurate records.
- Developed personalized care plans based on individual needs and preferences.
Sales Associate
J Crew Retail Store
11.2011 - 11.2013
- Delivered exceptional customer service to enhance shopping experience and foster brand loyalty.
- Resolved customer inquiries and concerns promptly, enhancing satisfaction and retention rates.
- Accurately processed POS transactions, payment cards, and receipts to customers.
Education
Associates in Administration of Criminal Justice - Criminal Justice
Mt. San Jacinto College
San Jacinto, CA05-2023
Associate of Arts And Sciences - Liberal Arts With Emphasis in Social Science Behav
Mt. San Jacinto College
San Jacinto, CA05-2023
Skills
- Customer Service 20 yrs
- Attention to detail
- Records management
- Quality Assurance
- Self Starter/Take initiative
Timeline
Records Clerk
Superior Court of California, Riverside County
07.2014 - Current
Provider
In Home Supportive Services
01.2014 - 01.2024
Sales Associate
J Crew Retail Store
11.2011 - 11.2013
Associates in Administration of Criminal Justice - Criminal Justice
Mt. San Jacinto College
Associate of Arts And Sciences - Liberal Arts With Emphasis in Social Science Behav
Mt. San Jacinto College