Sheila Herrera
Anaheim
Summary
Results-driven manager with extensive experience in operational oversight and team management. Skilled in employee training and project coordination, consistently promoting high customer satisfaction and improving team performance through innovative solutions.
Overview
4
4
years of professional experience
Work History
AC Manager- (MA Manager)
Nakedmd
Newport Beach
02.2023 - 05.2026
- Oversaw daily operations, ensuring timely service delivery and supporting team productivity.
- Trained new employees on company policies and operational procedures for seamless integration.
- Developed innovative solutions that enhanced team performance and achieved positive outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Promoted high customer satisfaction by resolving problems with expert and friendly service.
- Collaborated with team members to successfully meet project objectives and deadlines.
Medical Assistant
Xpress Urgent Care
Tustin
08.2022 - 02.2023
- Executed daily tasks with accuracy and efficiency to support smooth operations.
- Assessed customer needs quickly to ensure timely assistance.
- Delivered attentive service to customers in-person and via phone to enhance satisfaction.
Education
National Certified Medical Assistant -
North Orange County ROP
Anaheim, CA05-2022
Skills
- Operational oversight
- Project coordination
- Team management
- Employee training
- Issue resolution
- Customer service
Languages
Spanish
Native/ Bilingual
Timeline
AC Manager- (MA Manager)
Nakedmd
02.2023 - 05.2026
Medical Assistant
Xpress Urgent Care
08.2022 - 02.2023
National Certified Medical Assistant -
North Orange County ROP