Sheila Felix
Van Nuys
Summary
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
15
15
years of professional experience
Work History
Store Manager TLA
Starbucks
North Hollywood
05.2025 - Current
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Assessed operational efficiency of the store's departments.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Store Manager TLA
Starbucks
Van Nuys
01.2024 - 07.2024
- Supervised daily operations and ensured compliance with company policies.
- Trained and developed team members to enhance customer service skills.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Monitored financial performance and controlled expenses within budget guidelines.
- Collaborated with district managers to achieve corporate objectives and initiatives.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Ensured compliance with safety regulations and company policies.
Assistant Store Manager
Starbucks
Panorama City
06.2023 - 01.2024
- Managed daily store operations to ensure smooth functionality.
- Supervised and trained staff to improve customer service skills.
- Coordinated inventory management processes for accurate stock levels.
- Led team meetings to discuss sales goals and store performance.
- Fostered a positive work environment through effective communication and support.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Shift Supervisor
Starbucks
Panorama City
09.2016 - 06.2023
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Taught staff upselling techniques to meet revenue targets.
- Supervised and led employees to maintain productivity and customer service levels.
- Delegated tasks to employees and monitored activities and task completion.
Assistant Manager
Jack in the Box
North Hills
11.2010 - 05.2017
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Associate of Arts - Criminal Justice
UEI College
Van Nuys, CA10.2011
High School Diploma -
Birmingham Community Charter High School
Van Nuys, CA05.2010
Skills
- Labor and food cost control
- Budget management
- Inventory analysis
- Team collaboration
- Problem solving
- Performance monitoring
- Staff scheduling
- Team leadership
- Customer service
- Leadership development
Timeline
Store Manager TLA
Starbucks
05.2025 - Current
Store Manager TLA
Starbucks
01.2024 - 07.2024
Assistant Store Manager
Starbucks
06.2023 - 01.2024
Shift Supervisor
Starbucks
09.2016 - 06.2023
Assistant Manager
Jack in the Box
11.2010 - 05.2017
Associate of Arts - Criminal Justice
UEI College
High School Diploma -
Birmingham Community Charter High School