Summary
Overview
Work History
Education
Skills
Accomplishments
Achievements
Timeline
Generic

Sheila Fares

Victorville

Summary

Experienced Server/ Bartender with a solid background in food service and a history tackling various tasks to support team. Knowledgeable about safe food handling and order taking with high standards for organization and cleanliness. Successful at offering speedy assistance to maximize customer satisfaction. High Energy and efficient offering 28 years of experience satisfying clientele using strong interpersonal, multitasking and time management skills. Expertise in smoothly delivering food to guest and turning tables rapidly to maximize profits. Proficient in POS system operations.

Overview

30
30
years of professional experience

Work History

Server

Texas Roadhouse Restaurant
01.2021 - Current
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Served food and beverages promptly with focused attention to customer needs.
  • Checked guests' identification before serving alcoholic beverages.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Server/Bartender

Bear Valley Country Club
02.2001 - 08.2023
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Increased sales significantly by upselling higher-end products to customers.

Server

Sizzler Restaurant
03.2017 - 01.2020
  • Cultivated warm relationships with regular customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Served food and beverages promptly with focused attention to customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Dining Room Attendant

Hometown Buffett
05.1994 - 03.2017
  • Established rapport with customers by providing friendly and attentive service.
  • Arranged tables and chairs for special occasions and events.
  • Provided attentive service and proactively assessed guest needs.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Assisted with bussing tables and cleaning up spills.
  • Assisted customers with carry-out service.

Education

High School Diploma -

Victor Valley High School
Victorville, CA

No Degree - Theater Design And Stagecraft

Victor Valley College
Victorville, CA

Skills

  • To-Go Order Preparation
  • Food Preparation and Safety
  • Food and Beverage Pairings
  • Order Accuracy
  • Wine Service
  • Cash Handling
  • Bill Computation
  • Table Setting Arrangements
  • Dining Customer Service
  • Food Sales and Promotion
  • Suggestive Selling
  • Guest Relations Management
  • Menu Item Recommendation
  • Dining Area Maintenance
  • Check Payment Processing
  • Sales Expertise
  • High-Volume Dining

Accomplishments

    I have been called on to decorate for presentations, banquets and special events. I have sold memberships to the country club and have won several contests related to ticket sales for events, overall sales and liquor sales.

Achievements

Bear Valley Country Club has awarded me with selling the most tickets for comedy nights 3 years in a row.  I have won various prizes for overall sales along with awards for booking weddings and liquor sales.


Texas Roadhouse has honored me with being in the top 3 out of over 70 servers in our blast report for the last 2 years for upselling. This year I was number 8 in the county for overall sales.


Timeline

Server

Texas Roadhouse Restaurant
01.2021 - Current

Server

Sizzler Restaurant
03.2017 - 01.2020

Server/Bartender

Bear Valley Country Club
02.2001 - 08.2023

Dining Room Attendant

Hometown Buffett
05.1994 - 03.2017

High School Diploma -

Victor Valley High School

No Degree - Theater Design And Stagecraft

Victor Valley College

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Sheila Fares