Sheila Diaz
Santa Ana
Summary
To work in a growing organization that will enhance my skills and experience that will start my career.
Overview
11
11
years of professional experience
Work History
Food Delivery Driver
UberEats
Hawthorne
08.2022 - Current
- Professional Delivery Driver with more than than 2 years of experience.
- Skilled at bringing orders to customers promptly, safely, and courteously.
- Strong sense of direction and knowledge of local routes.
- Valid driver's license, clean driving record, and current auto insurance.
- Safe driver
Referral Coordinator
Clinica La Familia
Los Angeles
02.2024 - 03.2025
- Performed data entry related to referrals into electronic health record systems.
- Resolved conflicts between referring physicians and receiving providers.
- Provided excellent customer service to both internal and external customers.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
Eligibility Technician
Social Services Agency of Orange County
Santa Ana
05.2019 - 07.2022
- Document and obtain relevant client information in compliance with State and Federal regulations
- Provide excellent customer service without judgment to a segment of clients that need assistance
- Conduct interviews analyze and evaluate the information provided by client to determine eligibility
- Resolved customer service problems in a professional manner while maintaining confidentiality.
- Monitored pending applications for compliance with deadlines and follow-up actions as needed.
Referral Coordinator/ Support staff
Senior Care Medical Associates
Laguna Hills
08.2016 - 05.2019
- Process patient's Medical records/ takes payments
- Submit referrals to HMO insurances
- Verify health insurance/ answer multiple phone lines
- Schedule appointments for new and establish patients
- Performed data entry related to referrals into electronic health record systems.
Data Entry
Lyneer Staffing
Santa Ana
11.2014 - 08.2016
- Data entry a variety of documents including reports, memos, and legal documents.
- Perform receptionist duties. Provide information at the public counter and on the telephone.
- Perform a variety of clerical work including filing and recording information. Perform basic record keeping.
- Operate a personal computer utilizing varied programs and formats.
- Receive, sort and distribute
- Defuse situations with irate clients on an everyday basis
Education
Certificate - Medical Billing & Coding
Career College of California
Santa Ana, CA01.2013
High School Diploma -
Century High School
Santa Ana, CA06.2011
Skills
- Customer Service
- EMR systems
- Medical terminology
- Medical Office Experience
- Multi-line Phone Systems
- Clerical experience
- Medical records
- HIPAA
- ICD coding
- Safe driving
- Client eligibility determination
- Data entry accuracy
- Quick learner
Languages
Spanish, Fluent
Timeline
Referral Coordinator
Clinica La Familia
02.2024 - 03.2025
Food Delivery Driver
UberEats
08.2022 - Current
Eligibility Technician
Social Services Agency of Orange County
05.2019 - 07.2022
Referral Coordinator/ Support staff
Senior Care Medical Associates
08.2016 - 05.2019
Data Entry
Lyneer Staffing
11.2014 - 08.2016
Certificate - Medical Billing & Coding
Career College of California
High School Diploma -
Century High School