Sheila Carruthers

• Coordinate, plan, develop, and implement strategic and operational policies, procedures, programs, and standards for employment programs
• Prepare and review new client application files, ensuring accuracy and completeness
• Prepare correspondence and other materials as requested
• Provide financial and budget management support services to Employment and Training consultants
• Respond to client inquiries regarding employment programs and services offered to the public
• Familiar with Apprenticeship and Second Career programs, employment services, relevant legislation, and regulations
• Strong knowledge of the Freedom of Information Act
• Conduct compliance reviews and ensure adherence to program guidelines and directives
• Research issues and best practices in other jurisdictions to evaluate their applicability to ministry programs
• Develop and maintain program and policy operational manuals and standards documentation
• Utilize skills in communication, interpersonal, and customer service to deal with clients, peers, and stakeholders
• Maintain confidentiality when gathering information from clients
• Strong tact and diplomacy with clients and peers

Achievements :

• Successfully implemented a new client application review process, improving processing time
• Developed a comprehensive training manual for new hires, enhancing onboarding efficiency
• Led a project to streamline financial administration services, increasing accuracy and efficiency

• Analyzed incident reports of inmates, probation and parole offenders, and employees/others
• Inputted incidents into the database Access accurately and efficiently
• Managed high volume of reports, ensuring timely database entry to avoid backlog
• Familiar with Use of Force, Form1, Medical TAP, Intermittent UAL, diverse types of watches on inmates, MH issues, addictions, security concerns, H&S concerns, etc
• Gained a more comprehensive understanding of mental health issues and their impact on facilities and staff
• Familiar with institution policies and procedures, including incident reports, use of force, transgender admission, and institutional emergencies
• Participated in compliance reviews and ensured adherence to program guidelines and directives

Achievements:

• Improved incident report processing time through the implementation of a new data entry system
• Conducted a comprehensive review of incident reports, identifying key trends and providing recommendations for policy changes
• Developed a training program for new administrative support staff, enhancing their understanding of institutional policies and procedures

• Provided administrative support to the judiciary during court sessions
• Prepared administrative documents in a fast-paced courtroom setting
• Ensured timely and accurate processing and issuance of legal documents
• Prepared pre-court documentation, post-court documentation, and correspondence for stakeholders
• Worked with sensitive and strictly confidential material
• Implemented and interpreted legislation, regulations, and rules to provide technical guidance
• Extensive knowledge of the legislation statutes, rules, policies, and procedures governing the operations of the Superior Court of Justice and the Ontario Court of Justice and court offices
• Knowledge of Human Resource policies, Collective Agreements, and legislation governing employment practices
• Dealt tactfully and effectively with staff, judiciary, members of the legal and law enforcement profession, and other client groups, colleagues, and the public
• Excellent organizational and analytical skills
• Built and maintained longer-term professional relationships with stakeholders and Ministry colleagues
• Initiated open dialogue and information sharing among colleagues and showed willingness to support team decisions
• Solicited other points of view to analyze the most effective means to accomplish a task or to identify a feasible way of streamlining an already existing process
• Participated in various projects, including The Management Development Program and the Career Mentoring Program
• Gained insightful experience while performing acting Supervisor coverage for summer holidays
• Successfully resolved last-minute staffing issues, stakeholder concerns, court operation concerns, reporter equipment malfunction, and general leadership to staff
• Actively sought out-of-scope duties to expand skill set
• Collaborated with clients and stakeholders through email, phone, and counter service
• Gained valuable experience on the front line working many different lines of business in a demanding office environment

Achievements:

• Recognized for excellence in court administration with the Staff Excellence in Courts Administration Award (2013)
• Received the Prix Excelsior Award for Excellence in Teamwork (2013)
• Developed and implemented a new procedure for Weekend and Statutory Holiday Court, improving efficiency
• Created and delivered training programs for new court clerks, enhancing their understanding of court procedures and legislation

• Built expertise in all levels of the branch, including marketing, recruitment, sales, and finances
• Maintained high sales quota to achieve trainee status and eventually supervise a location independently
• Provided outstanding training to new sales recruits, ensuring a highly productive sales team

Achievements:

• Achieved top sales performance among trainees, exceeding sales targets by15%
• Developed a sales training program that was adopted company-wide, improving overall sales performance

• Advertised, recruited, and trained new employees
• Managed a team of15+ employees, resolving human resource issues regarding payroll, scheduling, and work environment
• Developed and implemented marketing strategies to promote products and services
• Conducted market research to identify new opportunities and trends
• Collaborated with sales teams to develop promotional materials and campaigns
• Monitored and analyzed sales performance to identify areas for improvement

Achievements:

• Increased team productivity by20% through the implementation of new training and scheduling practices
• Successfully launched a marketing campaign that resulted in a25% increase in sales

• Oversaw three locations in two different cities, supervising a crew of4-12 employees
• Maintained high level of service and managed scheduling, payroll, and training for all locations
• Developed and implemented operational policies and procedures to ensure consistency across locations
• Conducted regular performance evaluations and provided feedback to employees
• Managed budgets and financial performance for each location
• Ensured compliance with company policies and industry regulations

Achievements:

• Improved operational efficiency across all locations, resulting in a10% reduction in operational costs
• Developed and implemented a regional training program, enhancing employee skills and performance
• Successfully negotiated contracts with suppliers, reducing costs and improving product quality