Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHEILA BIGGS

Thorold,ON

Summary

Solid background in communication skills. Excellent organizational skills with the ability to prioritize workload Demonstrated dependability, accuracy, flexibility and commitment.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Personal Support Worker

Home Instead Senior Caregiving
03.2024 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Developed trust-based relationships with clients through active listening and empathetic communication skills.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
  • Built strong relationships with clients to deliver emotional support and companionship.

Personal Support Worker

Sandra's Home Health Care
  • Companionship
  • Prepare meals
  • Grocery shop
  • Housekeeping
  • Personal Care
  • Respite for the families of those with loved ones who have various forms of dementia

Personal Support Worker/UCP

Cobblestone Gardens Retirement Residence
  • Responsible for administering medications and insulin injections
  • Documenting/charting
  • Communicating with doctors, pharmacy staff and families
  • Updating med orders in the MAR
  • Faxing orders to the pharmacy
  • Fielding and redirecting phone calls
  • Using the PointClickCare System
  • Handling emergency situations

Personal Support Worker

St. Joseph's Villa LTC Facility
  • Responsible for resident personal care, hygiene and all aspects of their quality of life
  • Documenting/charting

Personal Support Worker

Hearthstone By the Lake
  • Responsible for personal care
  • Companionship
  • Covering Concierge Desk on breaks

Personal Support Worker

Pinehaven LTC Facility
  • Responsible for resident personal care, hygiene and all aspects of their quality of life
  • Documenting/charting on PointClickCare Software
  • Orienting new staff

Receptionist/Administrative Assistant

Meyer-Mercer Inc.
  • Greeted customers/clients
  • Answered and redirected multiple phone lines
  • Filing, photocopying, faxing
  • Data Entry , ISO Auditing
  • Correspondence
  • Assorted tasks as assigned

Education

Medical OHIP Billing -

Mohawk College
Kitchener, ON
01.2012

Phlebotomy/Blood Collection -

Mohawk College Via McMaster University
Hamilton, ON
01.2012

Medical Terminology -

Mohawk College
Kitchener, ON
01.2011

Personal Support Worker Certificate -

Conestoga College
Waterloo, Ontario
01.1999

Adult Business Co-Op Program - undefined

Kitchener-Waterloo Collegiate Institute
Waterloo, Ontario
01.1992

Skills

  • Emotional support/empathy/patience
  • Cultural sensitivity
  • Relationship building
  • Client relationship management
  • Community integration
  • Clinical documentation
  • Behavior management
  • Daily living support
  • Social support
  • Privacy and confidentiality
  • Team collaboration
  • Crisis intervention
  • Interpersonal and compassionate communication
  • Multitasking and organization

Certification

1st Aid/CPR Certification—Level C

Timeline

Personal Support Worker

Home Instead Senior Caregiving
03.2024 - Current

Personal Support Worker/UCP

Cobblestone Gardens Retirement Residence

Personal Support Worker

St. Joseph's Villa LTC Facility

Personal Support Worker

Hearthstone By the Lake

Personal Support Worker

Pinehaven LTC Facility

Receptionist/Administrative Assistant

Meyer-Mercer Inc.

Adult Business Co-Op Program - undefined

Kitchener-Waterloo Collegiate Institute

Personal Support Worker

Sandra's Home Health Care

Medical OHIP Billing -

Mohawk College

Phlebotomy/Blood Collection -

Mohawk College Via McMaster University

Medical Terminology -

Mohawk College

Personal Support Worker Certificate -

Conestoga College
SHEILA BIGGS