Sheila Ayorinde
Bowmanville,ON
Summary
Strong dedication to helping customers with over 5 years experience in resolving issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
B.W Foods Limited (The Meat Embassy)
02.2019 - 08.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Participated in training programs to enhance product knowledge and customer service skills.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Assistant Account Officer
First Choice Leasing Limited
02.2014 - 06.2019
- Supported budget development by providing historical expense data and projecting future costs based on current trends.
- Streamlined accounts payable processes, resulting in faster payment cycles and improved vendor relationships.
- Assisted in cash flow management through accurate forecasting and timely collection of outstanding receivables.
- Contributed to successful audits by maintaining accurate records and promptly addressing auditor inquiries.
- Reduced account discrepancies through diligent reconciliation of general ledger accounts on a regular basis.
- Enhanced efficiency of invoice processing by automating workflows and reducing manual intervention.
- Maintained tough quality standards to optimize delivery of Service type.
- Handled day-to-day accounting processes to drive financial accuracy.
Education
Bachelors In Science -
Caritas University
Enugu 07.2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Money handling abilities
- Payment Processing
- Client Relations
Languages
English
Full Professional
Accomplishments
- WPS Office: Complete office suite with PDF editor
Certification
Computer Power User (C.P.U) AFRI Hub 2012
Nigeria Institute of Management (NIM) 2013
Timeline
Customer Service Representative
B.W Foods Limited (The Meat Embassy)
02.2019 - 08.2024
Assistant Account Officer
First Choice Leasing Limited
02.2014 - 06.2019
Bachelors In Science -
Caritas University
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