Sheila Appiah
Pickering,ON
Summary
Compassionate and driven with strong background in providing assistance to individuals and communities in need. Possesses strong problem-solving and interpersonal skills and commitment to providing exceptional customer service. Stays calm under pressure and responds quickly and effectively to emergency situations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Community Support Worker
North York Community House
04.2023 - 05.2023
- Advocated for clients for comprehensive service delivery and linkage to hospital, veterans' benefits opportunities and community agencies.
- Preparing online surveys and recording of all activities being done.
- Received and made calls reminding clients of scheduled programs ahead.
- Planned and executed programs for youth adult and seniors within the north york community.
- Participated in community events and activities to increase awareness of available services.
- Assisted in implementation of community support services in alignment with needs.
- Established networks to increase community awareness of new and existing programs.
- Provided support to senior residents and assisted in planning programs to educate them.
Digital Ambassador
Stanbic Bank Gh
09.2019 - 08.2020
- Greeted customers and clients to create welcoming atmosphere.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services.
- Signed and educated customers on how to use mobile banking.
- Linked customers account to their mobile money accounts.
- demonstrated and assisted clients on how to use the ATM.
Education
High School Diploma -
Durham Continuing Education
Oshawa, ON12.2023
No Degree - IWIP
Centre of Learning And Development
Toronto, ON05.2023
Skills
- Program development
- Job readiness and Support
- Event Planning
- Conflict Resolution
- Community Outreach
- Data Entry
Certification
- Empowered for Employment
- Mindfulness Coaching Introduction
- Digital Foundation
- Indigenous Studies
- Fundraising and Campaigns
- 2LGBTQIA+
- Information and Referral
- Anti Oppressive and Transformative Justice
- Community Mentorship and Conflict Resolution
- Standard First Aid and CPR/AED
- Mental Health and Wellness in the Workplace
Timeline
Assistant Community Support Worker
North York Community House
04.2023 - 05.2023
Digital Ambassador
Stanbic Bank Gh
09.2019 - 08.2020
High School Diploma -
Durham Continuing Education
No Degree - IWIP
Centre of Learning And Development
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