Sheikh Shajidul Islam
Scarborough
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Supervisor
Shelbys Food Express
08.2024 - Current
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained staff on food safety standards, enhancing team knowledge and compliance.
- Coordinated inventory management, optimizing stock levels and reducing waste.
- Implemented scheduling strategies, improving staff coverage during peak hours.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Increased sales by 15%.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Senior Concierge
Elite Residential Security Services Inc
01.2024 - Current
- Coordinated high-level concierge services to enhance resident satisfaction and streamline operations.
- Developed personalized experiences for residents, ensuring attention to detail in all requests. Managed over 50+ residents and contractors calls per day.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
- Oversaw security protocols, maintaining safety standards and enhancing community trust.
- Trained over 20-30 junior staff on best practices in customer service and operational procedures.
- Facilitated communication between residents and management, addressing concerns promptly and effectively.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Handled confidential information with discretion maintaining the privacy of high-profile clients.
- Developed rapport with frequent guests, resulting in repeat business and positive reviews.
- Organized special events and excursions tailored to individual guest preferences, creating memorable experiences.
- Collaborated with other team members, effectively contributing toward smooth daily operations.
Education
Diploma - Electronic Engineering
Seneca Polytechnic
North York12-2026
High School - Science
Bangladesh School Bahrain
Manama, Bahrain12-2021
Skills
- Effective multitasking
- Reliability and punctuality
- Customer service expertise
- Exceptional communication
- Advanced problem solving
- Detail-oriented approach
- Sales and upselling
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
Bengali
Native or Bilingual
English
Full Professional
Hindi
Professional Working
Urdu
Professional Working
Arabic
Limited Working
Timeline
Supervisor
Shelbys Food Express
08.2024 - Current
Senior Concierge
Elite Residential Security Services Inc
01.2024 - Current
Diploma - Electronic Engineering
Seneca Polytechnic
High School - Science
Bangladesh School Bahrain
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