Summary
Overview
Work History
Education
Skills
Community Service
Languages
Timeline
Generic

Sheikh Sajib

Winnipeg

Summary

Handling financial transactions with accuracy and efficiency. This includes handling payments, confirming client data, settling disputes, efficiently processing pre-authorization payments for car leasing transactions, and keeping correct documentation. Creating transactional paperwork, review credit reports, and make sure rules are followed. Additionally, overseeing payroll processing, ensuring accurate calculations and adherence to company policies. Overall, playing a key role in maintaining financial integrity and operational efficiency.

Overview

8
8
years of professional experience

Work History

Administration/ Payment Control

AAR Auto List Of Canada
12.2023 - Current
  • Accurately post and add payments received from customers
  • Efficiently process pre-authorization payments for car leasing customers to ensure timely and accurate transactions
  • Verify customer payment information, including credit card details, bank account numbers, and payment authorization forms
  • Investigate and resolve any discrepancies in payment amounts or schedules
  • Compile information on new deals, legal matters, bankruptcies, and consumer proposals for reporting purposes
  • Ensure timely and accurate submission of required information to Transunion
  • Obtain and analyze Equifax reports to assess the creditworthiness of customers
  • Prepare and send MPI letters to customers and encode into spreadsheets for record-keeping and tracking purposes
  • Process Pre-Authorize Payment change and QAL requests, filing related documentation systematically
  • Maintain spreadsheet with lease numbers, customer names, and requesting personnel details
  • Process buyout requests and issue letters in required format
  • Provide necessary documentation and information for buyout requests as needed
  • Credit pull was performed when required for new applicants, ensuring compliance
  • Maintain spreadsheet with lease numbers, customer names, and requesting personnel details
  • Accurately process payroll for of all employees on bi-weekly basis
  • Calculate wages, deductions, and overtime hours in compliance with company policies and legal regulations.

Administrative Assistant/Payroll Assistant

TTEC - Canada
01.2023 - 09.2023
  • Effectively managed the biweekly payroll processing for TTEC Canada customer representative team, ensuring precise computation of earnings, withholdings, and overtime hours in adherence to company guidelines and legal requirements.
  • Kept accurate records of all employee payroll information, including details on salaries, taxes withheld, and benefit deductions, to make audits and compliance checks easier
  • Prepared and analyzed payroll reports to identify trends, discrepancies, and opportunities for process improvements which allowed the supervisor with insightful information to use in making decisions
  • Minimized the risk of non-compliance fines by ensuring adherence to federal and provincial payroll rules, including tax withholding requirements, statutory deductions, and remittance deadlines
  • Assisting staff members with payroll-related questions, issues, and paperworks
  • Upheld strict confidentiality guidelines when managing private employee payroll data, ensuring data security and regulations.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Logistics Planner and Analyst

SkipTheDishes
06.2022 - 11.2022
  • Streamlined courier schedules by analyzing forecasted order volume, making strategic adjustments and additions to ensure optimal courier availability
  • Harmonized the needs of key stakeholders, including couriers, customers, and restaurants, to exceed expectations and provide exceptional service
  • Utilized LiveOps, Tableau, BigQuery, and Google Sheets to gather and analyze data for informed decision-making, improving operational efficiency
  • Regularly evaluated order volume forecasts, taking into account trends, weather, events, and holidays, and adjusted courier schedules as needed
  • Audited and modified both unpublished and published schedules to maintain optimal operations
  • Designed and executed specialized schedules for holidays, new launches, and events, ensuring seamless service delivery
  • Expanded delivery and fee zones by refining existing maps, increasing service coverage and revenue potential.

Operations Specialist

SkipTheDishes
12.2019 - 06.2022
  • Providing live support to customers, courier, and restaurants to resolve conflicts
  • Collaborating with other departments to ensure timely resolution of customer issues
  • Managing high call volumes in a fast-paced environment
  • Ensuring that customer service standards are consistently met or exceeded
  • Continuously improving customer service skills and knowledge through ongoing training and professional development opportunities.

Seasonal Cashier

Visions Electronics
12.2019
  • Handling Operation scanners, and cash registers and Processing refunds and exchanges, to resolve complaints
  • Accepting payments to ensure all prices and quantities are accurate and providing a receipt to every customer
  • Engaged customers immediately to build connections and uncover specific needs
  • Resolved complaints and processed exchanges
  • Learned features of new merchandise and promotions quickly to educate each customer while offering top-notch service.

Front of House

Charisma of India
07.2018 - 10.2019
  • Provided exceptional service to high volume of daily customers
  • Maintained accuracy while handling payments, giving change and printing receipts to customers
  • Set up dining room to meet hospitality and service standards
  • Greeted customers, answered questions, and recommended specials, wine, and desserts to increase profits
  • Operated POS terminals to input orders, split bills and calculate totals
  • Satisfied customers by topping off drinks and anticipating condiments, napkins, and other needs
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Sales Representative

Tanin Exerta
06.2016 - 03.2017
  • Selling store product and performing cost beneficial analysis to potential customer
  • Built and maintained strong relationships with existing customers, providing ongoing support and addressing any issues that arose to ensure customer satisfaction and retention
  • Collaborated with cross-functional teams including marketing, product development, and customer service to ensure seamless execution of sales strategies and initiatives
  • Presented product or service offerings to prospective clients in a persuasive and compelling manner, utilizing effective communication and interpersonal skills.

Education

Bachelor of Science - Statistics

University of Manitoba
Winnipeg, MB
04.2022

GCE As AND a - LEVEL -

MAPLE LEAF INTERNATIONAL SCHOOL
Dhaka, Banglades
05.2016

IGCSE O - LEVEL -

BRITHISH COUNCIL
Dhaka, Bangladesh
12.2011

Skills

  • Proficient in office tools and software (Google Workspace, Microsoft Office, Excel, Powerpoint
  • Proficient in financial software such as QuickBooks, Sage, and analytical tools like Tableau
  • Expertise with RStudio and Python
  • Skilled in accurately processing payments, including pre-authorizations, payroll, and buyout requests
  • Experienced in maintaining organized and accurate financial records using spreadsheets and databases
  • Capable of assessing creditworthiness and mitigating financial risks by analyzing credit reports and investigating discrepancies
  • Able to forecast order volume, analyze trends, and develop strategic plans to optimize efficiency
  • Proven track record of identifying and resolving financial discrepancies and administrative issues
  • Effective communicator, facilitating clear communication across departments and with external stakeholders
  • Strong customer service skills, resolving inquiries and conflicts while maintaining professionalism
  • Flexible and quick to learn new technologies and processes to support organizational goals
  • Time Management
  • Communication (Verbal and Written)
  • Organization and Filing
  • Data Entry and Management

Community Service

  • Participated in 'UMBSA Fresher's Reception and Graduates' Farewell 2020' held at UofM Winnipeg, Manitoba.
  • Participated in 'UMBSA Fresher's Reception and Graduates' Farewell 2019' held at UofM Winnipeg, Manitoba.
  • Community Service During the Month of Ramadan for UMMSA.
  • Managed science fair organized by Maple Leaf International School, Dhaka, Bangladesh.

Languages

English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working

Timeline

Administration/ Payment Control

AAR Auto List Of Canada
12.2023 - Current

Administrative Assistant/Payroll Assistant

TTEC - Canada
01.2023 - 09.2023

Logistics Planner and Analyst

SkipTheDishes
06.2022 - 11.2022

Operations Specialist

SkipTheDishes
12.2019 - 06.2022

Seasonal Cashier

Visions Electronics
12.2019

Front of House

Charisma of India
07.2018 - 10.2019

Sales Representative

Tanin Exerta
06.2016 - 03.2017

Bachelor of Science - Statistics

University of Manitoba

GCE As AND a - LEVEL -

MAPLE LEAF INTERNATIONAL SCHOOL

IGCSE O - LEVEL -

BRITHISH COUNCIL

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Sheikh Sajib