Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Sheikh Lennox

St. John's,NL
Sheikh Lennox

Summary

Knowledgeable and dedicated customer service professional with extensive experience in different industries. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
years of professional experience
1
Certification

Work History

Momentum Developmetnal Support

Developmental Support Worker
01.2022 - 12.2022

Job overview

  • Guided developmentally disabled adults through customized day programs.
  • Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
  • Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
  • Attended over 50 hours of meetings, conferences and training courses to advance professional knowledge of social work.
  • Secured housing, medical care and employment for clients by collaborating with various community agencies.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Jairos Jiri Care

Personal Care Assistant
04.2020 - 08.2021

Job overview

  • Assisted with daily living activities, running errands, and household chores.
  • Remained alert to problems or health issues of clients and competently responded.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
  • Run errands for patients, did shopping and picked up other necessities.
  • Scheduled and accompanied clients to medical appointments.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • "Increased sales by 10%".

Edgars

Cashier and sales associate
01.2019 - 03.2020

Job overview

  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $500 or more per shift.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Greeted over 30 patients per day.

Chicken Inn

Waiter
01.2017 - 03.2018

Job overview

  • Serving food helping clean the restaurant
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Used cash registers and credit card machines to cash out customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Stayed up-to-date on menu changes to help customers make food choices.

Education

Memorial University OfNewfoundland
St Johns NL

Bachelor of Computer Science from Computer Science Zimbabwe
04.2025

University Overview

Skills

  • Calm and Professional Under Pressure
  • De-escalation Techniques
  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • Client Education
  • Bedside Care
  • Critical Thinking
  • Progress Tracking
  • Age Verification
  • Food Safety Standards
  • Cool Under Pressure
  • Workflow Coordination
  • Sales trends
  • Stocking and replenishing
  • Systemic Therapy
  • Medication Administration
  • Administrative Support
  • Home Health Care
  • Developmental Disabilities
  • Mental Health Support

Certification

  • Cpr certificate
  • Criminal and Vulnerable Sector Check
  • Immunization record
  • Tb testing
  • medical check
  • First aid

Timeline

Developmental Support Worker
Momentum Developmetnal Support
01.2022 - 12.2022
Personal Care Assistant
Jairos Jiri Care
04.2020 - 08.2021
Cashier and sales associate
Edgars
01.2019 - 03.2020
Waiter
Chicken Inn
01.2017 - 03.2018
Memorial University OfNewfoundland
Bachelor of Computer Science from Computer Science Zimbabwe

Similar Profiles

CREATE PROFILE
Sheikh Lennox