SHEIK ABDUL MUNAF
Saskatoon,Canada
Summary
Experienced NOC Engineer with proven skills in system security and troubleshooting. In-depth understanding of IT systems and networks, working tirelessly to improve route performance. Interacts regularly with clients, documenting services provided and issues addressed.
Overview
9
9
years of professional experience
1
1
Certification
Work History
NOC Engineer
AINS Telecom
05.2019 - 06.2023
- I was in a team that was responsible for monitoring (Zabbix) and deploying Network and Security devices like Router switches and Firewalls, my responsibilities included, preparing a Network diagram using the Microsoft Visio tool, and configuring the routers, switches, Fortinet firewalls, SD-WAN devices like Meraki and Citrix as per customer's needs or orders
- Blacklisting, whitelisting websites, Web/URL filtering as per customer’s request, configuring 2FA authentication using Forti Token, Port forwarding etc
- Sound knowledge of routing protocols like BGP, OSPF, IPSec and SSL/TLS
- Designed Network Diagram in Microsoft Visio and maintained IPAM table in Excel sheet.
Technical Support Representative
Concentrix Private Limited
10.2017 - 08.2018
- The role involved logging Apple issues and some queries, taking ownership of issues, researching, diagnosing, troubleshooting, and identifying solutions, escalating unresolved issues to the Global T2 Team, asking targeted questions, researching software and hardware issues, and resolving issues via screen sharing.
Technical Support Associate
Convergys Private Limited
04.2014 - 03.2015
- This role included troubleshooting NetApp Filers, handling user calls, handling tickets, and resolving application-related issues
- My responsibilities were registering and decommissioning NetApp filers, troubleshooting Auto Support issues, configuring mail clients, and resolving mail access issues.
Education
Post Grad -
Cybersecurity – Saskatchewan Polytechnic
2024
Bachelor - Computer Application
Mangalore University
2013
Skills
- TECHNICAL SKILLS:
- Hardware: Cisco Routers, Catalyst Switches, FortiGate Firewall & SD-WAN
- Technology: Cisco Routing and Switching, Firewall
- Software: Microsoft Visio, Office 365
- Security Information and Event Management (SIEM)
- Splunk
- Communication
- Problem-Solving
- Collaboration and Teamwork
- Continuous Learning
- Time Management
SOFT SKILLS:
Accomplishments
- CERTIFICATIONS:
- CCNA-Cisco Certified Network Associate (200-125)– Certified date Jan 2017
- Cisco ID: CSCO13122044
- NSE 1,2 and 3 Certified.
Languages
English
Professional Working
Certification
CCNA-Cisco Certified Network Associate (200-125)– Certified date Jan 2017
Cisco ID: CSCO13122044
Timeline
NOC Engineer
AINS Telecom
05.2019 - 06.2023
Technical Support Representative
Concentrix Private Limited
10.2017 - 08.2018
Technical Support Associate
Convergys Private Limited
04.2014 - 03.2015
Post Grad -
Cybersecurity – Saskatchewan Polytechnic
Bachelor - Computer Application
Mangalore University
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