Sheida Moltamesi
Montréal,QC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Administrative Assistant
Herzing College
Montréal, Quebec
08.2020 - Current
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Offered technical support and troubleshot issues to enhance office productivity.
Computer Technician
Polycor inc
Montreal, QC
12.2019 - 03.2020
- Imaged and prepared new computers for integration into company networks and systems.
- Patiently walked individuals through basic troubleshooting tasks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Recommended new and replacement hardware and software purchases.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
Computer Technician
Best Buy (Geek squad) / INTERNSHIP
Montreal, QC
10.2019 - 12.2019
- Imaged and prepared new computers for integration into company networks and systems.
- Patiently walked individuals through basic troubleshooting tasks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Recommended new and replacement hardware and software purchases.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
Bank Teller
Keshavarzi Bank
Tehran, Iran
10.2003 - 05.2016
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Placed orders for customer checks and verified starting numbers.
- Removed mutilated currency from circulation.
- Counted and packaged currency and coins.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Education
D.E.P - Computer Support
Herzing College
Montreal, QC 09.2018 - 11.2019
Master of Applied Science in Building Engineering/Building Science - Electronic Engineer
Arak University
Iran 11.2002 - 10.2006
Skills
Spreadsheet management
Process optimization
Office administration
Meeting minutes
Sorting and labeling
Business administration
Technical Support
Supervising staff
Letter preparation
Bookkeeping
Payroll and budgeting
Expense reporting
Filing and data archiving
Documentation and control
Invoice Processing
Office management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Administrative Assistant
Herzing College
08.2020 - Current
Computer Technician
Polycor inc
12.2019 - 03.2020
Computer Technician
Best Buy (Geek squad) / INTERNSHIP
10.2019 - 12.2019
D.E.P - Computer Support
Herzing College
09.2018 - 11.2019
Bank Teller
Keshavarzi Bank
10.2003 - 05.2016
Master of Applied Science in Building Engineering/Building Science - Electronic Engineer
Arak University
11.2002 - 10.2006