Shehzana Ikram
Calgary,Alberta
Summary
Adaptable professional with 10+ years of experience and a proven knowledge of customer service. Aiming to leverage my skills to successfully fill the Customer Service Manager role at your company. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project Manager
Noble Agency (Formerly Bespoke Projects Inc)
06.2021 - Current
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Developed and implemented strategic project plans to meet business objectives.
ManagerCustomer Service ManagerCustomer Service Manager
Customer Service, Paris Jewellers
03.2017 - 05.2021
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Refer unresolved customer grievances to designated departments for further investigation.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Store ManagerStore ManagerStore ManagerStore Manager
Money Mart
03.2013 - 02.2017
- Resolve customer complaints regarding sales and service.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Monitor customer preferences to determine focus of sales efforts.
- Prepare budgets and approve budget expenditures.
- Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations
- Assess marketing potential of new and existing store locations, considering statistics and expenditures.
Education
Bachelor of Science (B.S - Pharmacy
EDUCATIONEDUCATIONEDUCATIONEDUCATION
University of KarachiUniversity of KarachiUniversity of KarachiUniversity of Karachi
Skills
- ADDITIONAL SKILLSADDITIONAL SKILLSADDITIONAL SKILLSADDITIONAL SKILLS
- Strong Communication
- Skills
- Strong multitasking
- Good Listner People Person
- Project Development
- Conflict Management
- Project Deadlines
- Staff Training
- Sales and Marketing
- Project Planning
- Staff Retention
- Client Relations
- Microsoft Office Suite Expertise
Accomplishments
- Supervised team of 20 staff members.
Certification
Nutrition Coach from National Institute of Sports Medicine
Timeline
Project Manager
Noble Agency (Formerly Bespoke Projects Inc)
06.2021 - Current
ManagerCustomer Service ManagerCustomer Service Manager
Customer Service, Paris Jewellers
03.2017 - 05.2021
Store ManagerStore ManagerStore ManagerStore Manager
Money Mart
03.2013 - 02.2017
Bachelor of Science (B.S - Pharmacy
EDUCATIONEDUCATIONEDUCATIONEDUCATION
University of KarachiUniversity of KarachiUniversity of KarachiUniversity of Karachi
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