SHEHRYAR BUTT

· Conducted training and mentored team members to provide productivity and commitment to friendly service.

· Resolved customer service issues using empathy, decision making and problem-solving skills in order to have a positive resolution for all parties involved.

· Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.

· Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.

· Collaborated with team members to stay current on inventory levels, complete accurate orders and resolve item issues.

· Escalated issues to proper supervisors when standard processes were not effective.

• Provided exceptional customer to Du mobile and internet subscribers via phone, email and chat.
• Effectively diagnosed and resolved customer issues related to billing, service activation, technical problems, and account management
• Explained complex technical concepts and service plans and concise manner.
• identified and offered upselling and cross-selling opportunities to enhance customer experience and business growth.

• Managed and coordinated the seamless movement of international cargo via air , sea and land .
• Responded to customer needs through competent customer service and prompt problem-solving.
• Ensured timely shipment processing, adhering to customs regulations and documentation requirements.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Prepared and maintained accurate shipping documentation, including invoices, packing lists and bills of lading.
• Oversaw logistics coordination for seamless transportation of goods between various departments and locations.