Shehroz Fareed
Mississauga,ON
Summary
Experienced team leader with extensive background in hospitality and customer service. Skilled in developing and maintaining strong relationships with customers, staff, and vendors. Expert in operational management, budgeting, and staff training and development. Successful in creating a positive, team-oriented work environment that fosters employee growth and development.
Overview
4
4
years of professional experience
Work History
Restaurant Cashier
New York Fries
Mississauga, ON
11.2022 - 05.2023
- Balanced cash drawers at the beginning and end of shifts.
- Provided excellent customer service by addressing customer inquiries promptly and efficiently.
- Performed opening and closing duties including counting money in register drawer, reconciling daily sales receipts and preparing deposits for bank pick-up.
- Provided excellent customer service to ensure satisfaction.
Operations Manager
Rasovara Royal Kitchen
Mississauga, ON
10.2019 - 09.2022
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Reviewed food orders to verify accuracy before they were sent out.
- Served meals to customers in a friendly and courteous manner.
- Cleaned kitchen areas, equipment and utensils.
- Properly stored all leftover food items after each shift.
- Prepared tables for meals by setting up items such as linens, silverware, and glassware.
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
Education
6 Month Diploma - Computer Programmer
Sheriden College
Brampton, ON03.2022
Two Year Diploma - Hospitality And Tourism Operations Management
Georgian College of Applied Arts And Technology
Barrie, ON09.2021
8 Month Diploma - Network And Telecommunications Engineering Technology
CDI College
Mississauga, ON07.2019
Three Year Advance Diploma - Information And Computer Systems
Govt Technical College
Karachi, Pakistan08.2018
Skills
- Customer Interaction
- Order Taking
- Food Preparation
- Table Setting
- Scheduling Staff
- Ordering Supplies
- Cost Controls
- Food Storage
- Equipment Management
- Customer Service
- Operations Management
- Call Management
- Payment Processing
- Complaint Handling
Accomplishments
- Created highly effective new program that significantly impacted efficiency and improved operations.
Affiliations
- Member, YMCA
Timeline
Restaurant Cashier
New York Fries
11.2022 - 05.2023
Operations Manager
Rasovara Royal Kitchen
10.2019 - 09.2022
6 Month Diploma - Computer Programmer
Sheriden College
Two Year Diploma - Hospitality And Tourism Operations Management
Georgian College of Applied Arts And Technology
8 Month Diploma - Network And Telecommunications Engineering Technology
CDI College
Three Year Advance Diploma - Information And Computer Systems
Govt Technical College
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