SHEHRIYAR Khan
Toronto,ON
Summary
Successful Digital Marketing Specialist skilled at planning, executing and optimizing online marketing strategies. Promotes products successfully through multiple digital strategies. Achieves consistent successes with excellent planning skills and proactive campaign tracking.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Digital Marketing Specialist
Google Operations Center
03.2020 - 05.2023
- Collaborated with various teams to troubleshoot Search Ads issues, ensuring high customer satisfaction
- Educated customers on product usage through chats, emails, and calls to enhance their understanding
- Achieved remarkable results by executing impactful digital campaigns through social media and Google Ads, resulting in remarkable 40% increase in website traffic and impressive 25% improvement in conversion rates. Effectively engaged target audience across multiple channels.
- Assisted in implementing PPC, Google Display ads, and other paid marketing services for online businesses
- Managed Google Ads, SEO, and social media platforms for diverse clients
- Monitored crucial account metrics like bids, budget caps, and quality scores
- Utilized internal tools for data analysis, tracking client progress, and identifying growth opportunities
- Developed advertising campaign strategies aligned with clients' overall marketing goals, fostering meaningful relationships.
- Created reports on digital marketing efforts using analytics tools to track and measure digital marketing success for management.
Senior Technical Support Associate
Unisys India Private Limited
10.2018 - 02.2020
- Offering efficient and prompt initial technical assistance, resolving routine queries and issues
- Utilized available resources and scripts for preliminary troubleshooting
- Provided accurate and timely customer support services, ensuring high customer satisfaction levels while adhering to established guidelines
- Consistently met performance targets, including average handling time, issue resolution, and customer satisfaction metrics.
- Delivered technical guidance based on established instructions
- Consistently met performance targets, including average handling time, issue resolution, and customer satisfaction metrics.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Process Consultant
Hinduja Global Solutions
01.2017 - 09.2018
- Managed eligibility, claims, patient responsibilities for Steward FCC
- Oversaw authorization, referral requirements, ensuring financial clearance
- Provided updates, conducted process knowledge tests, and promoted team learning
- Created daily reports for management, delivering productivity updates
- Applied healthcare knowledge for benefit determination, claims processing
- Ensured compliance with HIPAA regulations
- Fostered teamwork, sharing updates for cohesive work culture
- Contributed to operational efficiency through clear communication.
- Gathered, documented, and modeled data to assess business trends
Education
Bachelors Of Commerce - Commerce
Osmania University
India 03.2015
Associate of Applied Science -
New Model High School
India03.2010
Skills
- Team Leadership
- Advertising Strategy
- Data Analysis
- Google Ads
- Keyword Optimization
- Performance Evaluations
- Audience Engagement
- Brand Strategy
- Project Management
- Email Marketing Campaign
- Digital Content Development
- Customer Relationship Management
- Search Engine Optimization Practices
- Keyword Research
- Social Media Content Creation
- Campaign Development
- Digital Marketing
- Multi-Channel Marketing
Certification
- Google Ads Search Certification | SkillShop
- Google Ads Display Certification | SkillShop
- SEO | Hubspot Academy
- Email Marketing | Hubspot Academy
- Digital Marketing | Hubspot Academy
- Content Marketing Basics |Great Learning
- Google Analytics Certification | SkillShop
- Microsoft Excel For Beginners | Great Learning
Additional Information
- AWARDS: , Reward & Recognition For Customer Centricity| Mickey Davis /Unisys India (2019)
- Reward & Recognition For Unscheduled Absenteeism | Sapna Bose / HGS (2018)
- Spot Award for Quality | Charan Dasari / HGS ( 2017)
- Spot Award for Productivity | Charan Dasari / HGS (2017)
- Spot Award For Absenteeism | Charan Dasari | HGS (2017)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Digital Marketing Specialist
Google Operations Center
03.2020 - 05.2023
Senior Technical Support Associate
Unisys India Private Limited
10.2018 - 02.2020
Process Consultant
Hinduja Global Solutions
01.2017 - 09.2018
Bachelors Of Commerce - Commerce
Osmania University
Associate of Applied Science -
New Model High School
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