SHEHNAZPREET KAUR
Brampton,Canada
Summary
Experienced customer service professional with a strong background in supporting daily operations and enhancing customer satisfaction in high-volume retail environments. Proven history of maintaining positive customer relationships, resolving issues promptly, and contributing to team success.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Walmart
05.2024 - 02.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed comprehensive product knowledge to deliver tailored recommendations.
- Provided exceptional service in fast-paced retail environments, managing inquiries and returns.
- Managed POS transactions, ensuring accurate processing of refunds and payments.
- Trained new associates on company procedures, enhancing team performance.
Customer Service Cashier
Chaiiwala of London
01.2023 - 04.2024
- Addressed customer inquiries and resolved complaints with professionalism.
- Maintained cleanliness and organization of the dining area and front entrance.
- Maintain a positive environment in the store and assist customers with general inquiries.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to achieve sales goals and ensure a positive shopping experience.
Education
Post-Graduate Diploma - Computer Science
Lambton College
Mississauga, ON01.2024
Bachelor of Computer Application - Computer Science
Punjab University
Ludhiana 06.2019
Skills
- Excellent oral/written communication
- Effective Communication & Collaboration
- Strong organizational abilities
- Time management
- Problem-Solving & Decision-Making Abilities
- Proficient in Microsoft applications
- Ability to interact positively
- Provide concise, effective support
- Proficient in using point-of-sale systems
- Execute cash operations effectively
Timeline
Customer Service Representative
Walmart
05.2024 - 02.2025
Customer Service Cashier
Chaiiwala of London
01.2023 - 04.2024
Post-Graduate Diploma - Computer Science
Lambton College
Bachelor of Computer Application - Computer Science
Punjab University
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