Summary
Overview
Work History
Education
Skills
Key Qualifications
Languages
Timeline
Generic

Shehnazbir Kaur

Hallifax

Summary

Experienced customer service professional with a dynamic and customer-focused approach.

Developed logistical and organizational skills within fast-paced shipping environment, seeking to transition into new field. Demonstrates expertise in managing inventory, coordinating shipments, and streamlining processes to improve efficiency. Aims to leverage these transferable skills to contribute effectively in new professional setting.

Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.

Overview

3
3
years of professional experience

Work History

Shipper and Receiver

Rexel Warehouse
11.2024 - Current
  • Picked orders, scanned products and packed boxes.
  • Checked shipments against paperwork and signed documents.
  • Assisted in maintaining a safe working environment by following established workplace safety guidelines.
  • Developed strong relationships with carriers, leading to improved communication and more efficient problem-solving capabilities.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Inspected merchandise and sent damaged pieces for repair before shipment.

Cashier/Team Member

Burger King
11.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Worked front counter, drive-thru and other areas.

Customer Service / Cashier & Food Prep Leader

HOST Internationls of Canada Ltd. by AVOLTA
09.2022 - 10.2024
  • Company Overview: pearson international airport
  • Operates a cash register and receives payment from customers in cash or credit card, accurately counts and provides change to customers as required, and follows all HMSHost customer service and cash handling policies and procedures and Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Managed inventory for multiple units and analyzed food cost trends
  • Maintains a solid knowledge of products and services available in unit
  • Lead a team of 5-7 members of food prep and cashier staff, providing training, support, and performance feedback to enhance service quality
  • Assists in locating, reconciling, and verifying the accuracy of transactions and operate equipment with peripheral electronic data
  • Prepares daily orders, ensures units are stocked with appropriate levels of product
  • Collaborated with team members to optimize workflow during peak hours, improving service speed and efficiency
  • Demonstrated versatility by cross-training in various departments throughout the store when required.

Catering Associates

Cls Catering
06.2022 - 08.2022
  • Company Overview: pearson airport
  • Making and handle packaging for the airline Prepared a variety of dishes from cold salads to hot entrees
  • Maintained a clean and sanitary work area
  • Met deadlines while maintaining high-quality deliverables
  • Committed to delivering excellent customer service while working in a fast-paced environment


Education

International Business - business management, Concentration in promoting business using technology and global business knowledge

Conestoga Collage
Kitchener, ON
10-2022

Skills

  • Customer Service Excellence
  • Leadership & Team Management
  • Cash Handling & Register Operation
  • Food Preparation & Safety Compliance
  • Conflict Resolution
  • Inventory Management
  • Effective Communication
  • Problem-Solving Skills
  • Supervising
  • Warehouse operations
  • Product packaging
  • Shipping coordination
  • Packaging
  • Labeling
  • Documentation expertise
  • Shipping and receiving
  • Teamwork and cooperation

Key Qualifications

  • International business 2yrs diploma at Conestoga collage.
  • High skilled training for using Microsoft office

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual

Timeline

Shipper and Receiver

Rexel Warehouse
11.2024 - Current

Cashier/Team Member

Burger King
11.2024 - Current

Customer Service / Cashier & Food Prep Leader

HOST Internationls of Canada Ltd. by AVOLTA
09.2022 - 10.2024

Catering Associates

Cls Catering
06.2022 - 08.2022

International Business - business management, Concentration in promoting business using technology and global business knowledge

Conestoga Collage

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Shehnazbir Kaur