Shehnaz Baksh
Calgary
Summary
Passionate and knowledgeable office clerk with vast experience providing administrative and management skills in office settings. Organized, detail-oriented, and a self-starter. Proficient administrative assistant with over 9 years of office experience, specializing in administrative work, problem solving, planning, and optimal assistance. Proven efficiency comes with the ability to quickly learn and navigate any computer software program or office filing system. Bringing forth a positive attitude and strong work ethic. Organized, detail-oriented, and experienced in properly handling customer inquiries and transactions. Experienced and skilled inbound customer service agent providing high-quality service to callers, working at the address, and meeting all needs. I am bilingual, hardworking, and ready to join my next team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Malik Motors FZE
09.2019 - 01.2024
- Greet customers upon their arrival
- Showcase the dealership’s vehicles and explain their features and warranties to customers
- Answer customer questions about cars, financing and purchase process
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Negotiate car prices and trade-in values for customers’ vehicles
- Coordinate with the finance department to determine each customer’s financing and ownership options
- Contact past customers to ensure they are satisfied with their vehicles
- Exceptional customer service skills, including interpersonal communication and rapport building
- In-depth knowledge of the dealership’s vehicles, finance options and sales process
- The ability to anticipate which cars will appeal to different customers
- Active listening to best determine a customer’s wants and needs
- Persuasiveness to convince customers to make a purchase
- Confidence to create a positive impression on customers
- Negotiation skills to offer deals that satisfy customers while ensuring profit for the dealership
- Organization and time management to handle many different customers, including past customers, at once
- Teamwork and collaboration skills are needed to coordinate sales with the financing department and/or other salespeople.
- Drafted correspondence and other documents for the CEO and department heads in the company's voice.
- A welcoming and friendly demeanor
- Knowledge and passion for vehicles.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Dubai Administrative Assistant
ValuStrat Consultancy
04.2018 - 09.2019
- Remained flexible, adaptable, and punctual
- Reported to the operations manager and assisted shop and office personnel
- Coordinated and scheduled all company meetings, appointments, interviews, and inspections
- Implemented problem-solving skills to work through employee, customer, and managerial staff issues and challenges
- Worked to ensure quality service and addressed and resolved all customer issues
- Supported an efficient production system in a fast-paced environment by accurately processing all new orders and delegating tasks as each order required
- Preparing proposals for clients and obtaining approvals by constant follow-up
- Coordinate effectively with various employees of the company with regards to the requisite execution of services for the clients
- Organizing and storing paperwork, documents and computer-based information
- Scanning, faxing and printing various documents
- Prepare various tasks using Word and Excel programs
- Liaising with colleagues and external contacts to book travel and accommodation
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Created and maintained databases to track and record customer data.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Customer Service
ValuStrat Consultancy
06.2014 - 04.2018
- Service inbound customers, Effective coordination to inbound callers while providing excellent customer service
- Conduct daily outbound calls to confirm appointments
- Assisting with various special projects to be determined by Manager
- Checking the requests coming through email and forwarding them to the concerned surveyor, depending on the area
- (This includes ADIB Mandoob Services, DIB Auto + Credit Card, Auto Dunia, and RAK Bank.)
- Modifying the ticketing system after each request received and keeping it updated based on the tracking of the process
- Following with the customer and making the appointment after coordinating with the surveyor who will make the inspection
- Coordinating with the banks while facing any problems regarding the inspections held and keeping them updated
- Generating reports on daily basis and monthly reports to the accounts
- Sending the completed visits (inspection certificate, valuation reports, LPO's) to the banks
- Coordinating with the surveyors after completion of inspections to make sure the final certificates are sent to the bank on time
- Checking with each surveyor individually on pending cases to provide reports in timely manner
- Training new staff with the process and software training.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed to team success by consistently meeting or exceeding monthly targets.
- Managed multiple tasks simultaneously while maintaining excellent attention to detail.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Trained new personnel regarding company operations, policies, and services.
- Trained staff on operating procedures and company services.
Education
BBA - Bachelors of Business Administration
Swiss Business School
Dubai, UAE07.2017
MBA - Marketing Management
William Carey University
Dubai, UAE06.2019
Skills
- Cash Deposit Preparation
- Data Entry Documentation
- Document Retrieval
- Customer Service
- Back Office Operations
- Phone Call Answering
- Administrative Support
- Office Equipment Maintenance
- Filing
Certification
Jul 2018 — Sep 2018 Logistics and Supply Chain Management at Nadia Training
Timeline
Administrative Assistant
Malik Motors FZE
09.2019 - 01.2024
Dubai Administrative Assistant
ValuStrat Consultancy
04.2018 - 09.2019
Customer Service
ValuStrat Consultancy
06.2014 - 04.2018
BBA - Bachelors of Business Administration
Swiss Business School
MBA - Marketing Management
William Carey University
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