Shehbaj
Surrey,BC
Summary
Accomplished Retail Supervisor with a proven track record at Goodvibes Cannabis, excelling in customer service management and staff training. Leveraged inventory control and staff coaching to enhance store performance and customer satisfaction. Demonstrated adaptability and leadership, significantly contributing to team development and operational efficiency.
Overview
6
6
years of professional experience
Work History
Retail Supervisor
Goodvibes Cannabis
02.2024 - 05.2024
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
Processing Specialist
Tantalus Labs Ltd
06.2022 - 07.2023
- Completed coverage by delivering policies, planning future follow-up conversations and evaluating needs.
- Maintained strict adherence to compliance regulations, ensuring accurate processing of sensitive information.
- Managed multiple priorities effectively, ensuring all tasks were completed accurately within established deadlines.
- Participated in regular departmental meetings, contributing valuable insights towards streamlining operations and improving team performance.
- Demonstrated adaptability by quickly learning new software programs as needed for various processing assignments.
- Supported continuous improvement initiatives by proactively identifying areas for process enhancements and recommending changes.
- Collaborated with cross-functional teams to address complex issues and develop solutions that improved overall operations.
- Served as a mentor to junior team members, providing guidance and support for their professional growth and development.
- Streamlined data entry processes for increased accuracy and reduced errors in documentation.
Greenhouse Worker
Pure Sun Farm
09.2019 - 07.2020
- .
- Planted, cultivated and harvested various types of trees, shrubs, and plants.
- Facilitated smooth workflow among team members through clear communication and effective delegation of responsibilities.
- Maximized space usage within the greenhouse through strategic arrangement of plants according to size, light requirements, and other environmental factors.
- Trained new greenhouse workers in proper plant care techniques, improving overall team effectiveness.
- Optimized plant spacing to increase air circulation and reduce risk of disease.
Customer Service Representative
Zuri International Hair and Beauty
01.2018 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
Graduate Certificate - Business Management And Sustainability
Kwantlen Polytechnic University
Surrey, BC05.2021
Becholar Degree - Computer Science
Kurukshetra University
Kurukshetra India06.2016
Skills
- Inventory Control
- Store Organization
- Staff Training and Development
- Customer Service Management
- Employee Training
- Staff Coaching and Training
Languages
English, Hindi, Punjabi
Native or Bilingual
Timeline
Retail Supervisor
Goodvibes Cannabis
02.2024 - 05.2024
Processing Specialist
Tantalus Labs Ltd
06.2022 - 07.2023
Greenhouse Worker
Pure Sun Farm
09.2019 - 07.2020
Customer Service Representative
Zuri International Hair and Beauty
01.2018 - 05.2019
Graduate Certificate - Business Management And Sustainability
Kwantlen Polytechnic University
Becholar Degree - Computer Science
Kurukshetra University
Similar Profiles
Hannah HurstHannah Hurst
Operations & Executive Support Manager - Nonprofit Sector at GoodVibes Women's Business RoundtableOperations & Executive Support Manager - Nonprofit Sector at GoodVibes Women's Business Roundtable
Austin RhotenAustin Rhoten
Inventory Manager/Purchaser at Broadway Cannabis Market/Mint Cannabis CO.Inventory Manager/Purchaser at Broadway Cannabis Market/Mint Cannabis CO.
Evan CarverEvan Carver
General Manager, Purchasing Manager at Lef Cannabis Co/Superb Cannabis CoGeneral Manager, Purchasing Manager at Lef Cannabis Co/Superb Cannabis Co
Ahmad RafaqatAhmad Rafaqat
Front-Line Team Member / Cook at Popeyes Louisiana KitchenFront-Line Team Member / Cook at Popeyes Louisiana Kitchen
Venkat VenkatasubramanianVenkat Venkatasubramanian
Staff Software Engineer at Infoblox CanadaStaff Software Engineer at Infoblox Canada