Shehan Gunasena
St. John's,Canada
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
4
4
years of professional experience
Work History
Server/Bartender
Aramark
01.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Team Member
Tim Hortons
01.2023 - 11.2023
- Skills Acquired: Responsibility, Patience, Persuasiveness, Marketing
- Employment Type: Part-time
- Take Orders from drive-thru headset and handle cash
- Interactions with over 300 customers processing and handling orders
Customer Service Associate
Dialog Business Services
09.2020 - 11.2022
- Skills Acquired: Teamwork, Time Utilization, Pressure Handling
- Employment Type: Full-time
- Interacted with over 150 - 200 customers per day to sort out problems related to dialogs' telecommunication services such as Cellular network, Wi-Fi Broadband, and cable TV
- Promoted and advertised products and services that would benefit the customer in using the dialog network
- Handled and arranged recovery payment plans for customers
Sales Manager
MS Archery
08.2019 - 09.2020
- Skills Acquired: Time management, Project skills, Data entry
- Worked on monthly records of sales and made reports on sales margins; did projects and programs to increase sales and gain profit
Education
Bachelor of Commerce (International Business) -
Memorial University of Newfoundland
12.2023
Skills
- Interpersonal skills
- Bilingual Communication
- Empathy
- Strategic Approach
- Customer Service
- Table Setting
- Food Inspection
- Beverage Preparation
- Food Running
- Guest Engagement
- Safe Food Handling
- Cash Handling
Availability
12:00-00.00, 17:00-00:00
Languages
English
Native or Bilingual
Timeline
Server/Bartender
Aramark
01.2023 - Current
Team Member
Tim Hortons
01.2023 - 11.2023
Customer Service Associate
Dialog Business Services
09.2020 - 11.2022
Sales Manager
MS Archery
08.2019 - 09.2020
Bachelor of Commerce (International Business) -
Memorial University of Newfoundland
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