Shefali Gupta
North York,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional office administration in fast-paced environments. Offering keen diligence and strong decision-making skills to manage multiple, concurrent tasks. Initiative-taking work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Program Delivery Group – Administrator
Toronto Hydro
09.2023 - Current
- Providing day-to-day administrative support to 12 Senior Management including General Managers Directors and Senior managers within Planning, Engineering and Modernization (PEM), Distribution Operations, Construction (DO, CC&T), this includes handling correspondence, scheduling meetings, meeting room setup requests, managing calendars, creating agendas and collecting data for report preparation
- Exclusively preparing monthly reports for executive management such as Attendance Management Program (AMP) along with its documentations for non-complaint employees, Scorecard and KPI report for PR/PO, Training compliance report, Onboarding Survey report as well as ensuring follow ups on regular basis
- Solely managing Staples for office supplies inventory, order supplies as needed, and actively working with facilities team for accurate package deliveries
- Organizing Monthly Operations meeting (MPP) for executive leaders, managing Clearance code mailbox, Street Occupancy requests, Utilization reports and safety inspection reports etc
- Supporting recovery Claim for and against Toronto Hydro, ensuring follow ups on multiple parties such as Street lighting, City of Toronto, Bell/Rogers and Work Request Desk
- Coordinating with Accounts Payable and Vendor setup team, creating Purchase Requisition (PR) and Purchase Order (PO) by processing invoices, expense reports, and other financial documents to assist in budget tracking and expense management.
Administrative Coordinator
Single Point
03.2021 - 01.2023
- Handle customer inquiries, complaints, billing questions and service extension requests
- Promoting lasting customer satisfaction by delivering quality service and unparalleled support, Specialize in speed and process optimization
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Demonstrated competencies in operating multi-line phone systems and updating documentation
- Conscientious with experience solving problems creatively and using tact and diplomacy to achieve constructive outcomes.
Executive Administrative Assistant
Ernst & Young
03.2015 - 01.2019
- Tracked all the details of the client's employees, including travel history, tax payable incomes, tax policies, reconciliation, and tax forms details, process documents
- Day to day overcome client objections and consistently improve customer satisfaction through expert resolution of conflicts and concerns tax compliance, prepared the statistics
- Keep tracking on Lost and Prevention to avoid unnecessary loss by due diligence
- Performed administrative tasks, such as creating reports and proofreading correspondence, preparing presentations, taking minutes of meetings, and analysis of client accounts, communicate with the other departments/ offices and customers to provide more services
- Service-focused bringing unparalleled skills in customer relations, task prioritization and time management.
Education
Post-Graduation Diploma - Public Relations & Mass Communication
Bangalore University
Bangalore, India06.2014
Bachelor's Degree - Business Administration
Bangalore University
Bangalore, India06.2013
Skills
- MS Office suits, Outlook, SharePoint, SAP, Google docs, Communication Platforms, Calendar and Document Management
Accomplishments
- Improvised Attendance Management Report process with time saving and more accuracy.
- Improvised Staples stationaries delivery system by conducting a meeting with facilities team resulting in prompt delivery with zero error.
- Appreciated by Executive Vice President and Directors for maintaining confidentiality of the contract between third party vendor.
- Frequently applaud for quick response and accurate work by Executive leaders.
Timeline
Program Delivery Group – Administrator
Toronto Hydro
09.2023 - Current
Administrative Coordinator
Single Point
03.2021 - 01.2023
Executive Administrative Assistant
Ernst & Young
03.2015 - 01.2019
Post-Graduation Diploma - Public Relations & Mass Communication
Bangalore University
Bachelor's Degree - Business Administration
Bangalore University
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