Shefali Shefali
Brampton,ON
Summary
I am a highly motivated and result-driven person with 4 years of marketing and management experience. A team leader human resource manager and a Freelancer. I have worked in a target-based environment. A Multi-tasking Manager well-known for creating a positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing, and market positioning.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Relationship Manager
Indicore Infocomm Pvt. Ltd.
06.2021 - 12.2022
- Diverse roles: Served in various roles such as team leader, team member, and sales professional.
- Results-oriented: Committed to delivering results that exceed expectations.
- Effective communication: Emphasize both written and verbal communication skills for quality customer service.
- HR background: Developed skills in policy creation, budget management, and process improvement.
- Leadership experience: Demonstrated leadership abilities in managing teams and achieving goals.
Human Resource Manager
Net script IT Services Pvt. Ltd.
05.2021 - 12.2022
- HR Freelancer: Seasoned Human Resource freelancer with a diverse client portfolio.
- Hiring expertise: Specialized in recruiting for roles such as web developers, front-end and back-end developers, web designers, and digital marketing executives.
- Industry diversity: Worked with clients across various industries, gaining a comprehensive understanding of diverse business needs.
- Talent identification: Proven ability to identify and attract the right talent for different business requirements.
- Positive work environment: Skilled in cultivating a positive work environment that contributes to overall business success.
- Goal-oriented: Utilizes skills and expertise to help businesses achieve their objectives.
Customer Relationship Executive
Indigrow E-Commerce Pvt. Ltd.
12.2019 - 05.2021
- Customer query handling: Skilled in addressing customer queries and providing timely solutions.
- Team management: Successfully managed a team of 150 people, providing guidance and mentorship for optimal performance.
- Collaboration: Worked effectively with supervisors and delivery agents to enhance overall team performance.
- Supportive role: Always willing to assist management in any capacity and act as an intermediary between upper management and employees.
- Leadership and mentorship: Provided guidance and mentorship to team members, fostering an environment for excellence in their roles.
Community Manager
Next57 Coworking Pvt. Ltd.
05.2019 - 10.2019
- Front desk management: Manages the front desk, greeting clients, and addressing their queries to meet their needs.
- Reputation: Built a reputation as a diligent and reliable Community Manager.
- Sales responsibilities: Handles office space sales, follows up on leads, ensuring effective client engagement.
- Social media management: Manages and oversees social media accounts to enhance community presence.
- Consistent service: Approaches each task with attention and care, ensuring a consistently high level of service for every client.
Education
Post Graduation in Marketing Management Digital Media - Digital Marketing
Lambton College
North York Toronto12.2024
MBA - Marketing Management
Chandigarh University
05.2019
Bachelor of Science - Computer Science
Punjab Technical University
05.2017
Skills
- Leadership Qualities
- Schedule Management
- Training Programs
- Performance Monitoring
- Excellent Communication
- Social Media Management
- Multitasking
- Analytical Thinking
- Client Onboarding
- Adaptability
- Training and Development
- Relationship Building
- Product Knowledge
- Problem-Solving
- Organizational Skills
- Interpersonal Skills
- Decision Making
- Business Administration
- Cost Control
- Project Planning
- Staff Management
- Customer Service
Accomplishments
- Volunteer Activity, Lambton College, 05/2023, Toronto
- Volunteer Activity, Project Abraham, 06/2023 onwards, Toronto, Canada
Certification
- First Aid and CPR certified.
- E-mail marketing certified from Hubspot Academy.
- SEO certification from Hubspot Academy.
- Content Marketing Certification from Hubspot Academy.
- Inbound Certified from Hubspot Academy.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Relationship Manager
Indicore Infocomm Pvt. Ltd.
06.2021 - 12.2022
Human Resource Manager
Net script IT Services Pvt. Ltd.
05.2021 - 12.2022
Customer Relationship Executive
Indigrow E-Commerce Pvt. Ltd.
12.2019 - 05.2021
Community Manager
Next57 Coworking Pvt. Ltd.
05.2019 - 10.2019
Post Graduation in Marketing Management Digital Media - Digital Marketing
Lambton College
MBA - Marketing Management
Chandigarh University
Bachelor of Science - Computer Science
Punjab Technical University
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